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Account Manager

Account Manager

Sales and Marketing Jobs

Caorda Web Solutions

You’re innovative. You’re a self-starter. You’re always up for a challenge. You’re exactly what we’re looking for! Come join Caorda Web Solutions’ dynamic team where your effort and input will make a difference.  

Caorda Web Solutions provides creative web site design, custom web and database development, mobile app development, digital marketing, SEO and hosting solutions to a significant client base of small to medium sized businesses. Since its inception in 2003, Caorda has delivered high quality products and services to its clients and partners. As a testament to our team’s quality of work, Caorda has won the VIATEC Online Strategy of the Year Award and has been nominated as a finalist many years.

At Caorda, we

•    believe in authentic collaboration 

•    believe a sense of humour and fun are essential parts of our business 

•    believe in creating a high performance culture 

Caorda prides itself on being a company that works hard to achieve superior results, while fostering an enjoyable work environment.


SUMMARY

The primary function of the Account Manager position is to provide Caorda’s clients with exceptional customer service related to website design, digital marketing, custom development, and hosting.  Daily responsibilities include the coordination of tasks and projects, as well as promoting Caorda’s services, and identifying ongoing sales opportunities.  This role is key in ensuring a positive customer experience. 



DUTIES AND RESPONSIBILITIES

    Coordinate the implementation of multiple tasks and projects at one time

    Work directly with existing clients and prospects to understand and document customer requirements for tasks and projects

    Establish, communicate, and adhere to budgets and timelines

    Work closely with the entire Caorda team to balance priorities and ensure tasks and projects are completed in a timely manner

    Contact and engage existing clients on a regular basis to establish and develop rapport 

    Field customer inquiries and assist with the resolution of client issues

    Identify opportunities to provide additional services to existing customers 

    Inbound lead follow-up for phone and web inquiries

    Targeted outbound calling for specific industries and product offerings

    Participate in industry networking opportunities and external promotion of Caorda

    Participate in the cohesive social media voice of the company, including contributing to blog posts and newsletters

    Assist with the development and execution of corporate marketing and client communication initiatives

    Deliver exceptional customer service 



QUALIFICATIONS 

    Business, Marketing or Communications degree or certificate preferred

    Strong organizational skills with an ability to balance multiple priorities in a fast-paced, dynamic work environment

    Exceptional interpersonal skills with an emphasis on customer service

    Ability to focus on the details and manage time effectively 

    Solid understanding of the web, including websites, CMS, SEO, Google Ads, digital and e-mail marketing

    Ability to work independently and as part of a team

    Clear and concise writing and communication techniques

    Experience with Microsoft Outlook, Word, PowerPoint and Excel



COMPENSATION & BENEFITS

    We offer a competitive salary, based on your experience

    Health, dental, vision and other benefits for you and your family

    Remote-work friendly

    Profit sharing plan every 6 months

    Three weeks paid vacation to start

    Bonus vacation time at Christmas

    Team lunches and fun team outings, Friday socials, coffee and pop



To apply, please send your resume and cover letter to careers@caorda.com



Additional Info

Job Type : Full-Time

Location : Remote, Victoria, BC

Experience Level : Junior Level, Intermediate Level

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