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Application Coordinator / Customer Service Representative

Application Coordinator / Customer Service Representative

Administrative Jobs

Alacrity Canada

Office Location:

This position is remote; you must reside within British Columbia.


Who is Alacrity Canada and what do we do?

We are a non-for-profit technology incubator amplifying B.C’s tech ecosystem. We’ve developed10 programs over the past decade that have supported entrepreneurs through the trials of starting up & scaling their businesses. Crossing several sectors, our portfolio is disrupting and providing new age solutions in Internet Security, Data and Cleantech, and AI and Digital Adoption. In partnership with our Global team, we tap into markets in Latin America, South Asia and Europe. Exporting our portfolio’s solutions to these regions helps drive success for our companies on a global scale.

Alacrity Canada is actively seeking a vibrant and organized individual to join the team as Application Coordinator/Customer Service Representative. This is an exciting opportunity to be part of an innovative funding program that supports small businesses and youth.


What kind of team would you be diving into?

One that’s brisk, cheerful, & community-minded! Alacrity Canada is about business with kindness - we’re West Coast through and through. We’re friendly and eager team players, who support one another. We’re collaborative and thrive on the team’s ideas and interests. At Alacrity Canada, we support and encourage each other to not only do our best inside “the office”, but outside as well.


What we offer:

● Monthly health and wellness stipend

● Monthly mobile phone stipend

● Support to learn and grow through professional development opportunities


A message about Alacrity Canada for a future team-mate:

“I love working for Alacrity because it's a dynamic and fast-moving organization that is continuously exploring new opportunities and sectors. Alacrity balances its status as a non-profit with its commitment to supporting and sparking business in B.C. Alacrity is international, it is entrepreneurial and it is collaborative by nature.” - Sofie Campbell - Cleantech Marketing Specialist

“I took a non-traditional path to office work, and initially I didn’t believe I would ever ‘fit in’ in an office environment. Self-described as a living exclamation point, a traditional office felt stifling. I remember walking into the Alacrity Canada offices for my job interview and immediately knowing: this was where I was going to work, this was where I fit in. In the years since, the support and care shown to me by the rest of the Alacrity Canada team has allowed me to grow and thrive in my role as Office Manager." - Chrystal Boyd, Office Manager


About the Role:

The AC/CSR will report to the Project Manager under a program administered by Alacrity Canada.

This role will receive functional direction from the Project Manager. This role is responsible for corresponding with applicants, providing a high level analysis of application files, and continual support of the team to ensure reporting requirements are met. The AC/CSR will engage with the management team to ensure that a comprehensive plan devised by the Project Manager is adhered to and completed in a timely manner.

Activities will include, but are not limited to, reviewing communication with team members and external partners, engaging with applicants, reviewing application forms and ensuring all documentation is present. This role is key to the success of the program and will require extreme attention to detail.


Responsibilities:

● Correspond with applicants by email or phone

● Review applications and supporting documents

● Follow up if missing documents

● Review websites for current e-Commerce features and functionality

● Review Financials/Application/Supporting Docs (yes and no)

● Other duties as required


Requirements:

● Preference to applicants who are bilingual (English and French)

● Familiarity with Digital Marketing and/or e-Commerce

● Experience with spreadsheets/data analysis

● Excellent Google G-Suite Skills

● Comfortable using various cloud based SaaS tools and applications (Salesforce, Slack, Zoom, etc)

● Self starter, work well independently

● Good interpersonal and customer relations skills

● Minimum 2 years experience working in a similar capacity

● Strong communicator with excellent written and verbal communication skills

● Strong critical-thinking skills

● Detail-oriented, organized and analytical

● Ability to work remotely with strong judgment

● Team-centric attitude and willingness to help others on the team


Equipment requirements:

● High Speed Internet connection

● Desktop or laptop able to run recent versions of the operating system (Windows, MacOS) and productivity / communication and collaboration software needed

● Webcam

● Headset with an integrated microphone.

● Dual monitors an asset


Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

We believe different perspectives make Alacrity Canada a better organization. We're committed to building a diverse, equitable and inclusive environment where our team members feel that they belong. We are actively educating ourselves to create this environment.


Contract length: 1 year with a potential to extend the contract

Job Types: Full-time, Contract

Salary: $22.00-$25.00 per hour


Please apply by clicking this link: https://alacritycanada.bamboohr.com/jobs/view.php?id=35


Additional Info

Job Type : Full-Time, Contract

Location : Remote

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