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Audio/Visual Systems Analyst

Audio/Visual Systems Analyst

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Capital Regional District

Audio/Visual Systems Analyst

Finance & Technology - Information Technology & GIS

  • Competition: 21/043
  • Status: Auxiliary
  • Hours of Work: 70 hours bi-weekly
  • Rate of Pay: $43.80 to $49.65 per hour (plus 14% in lieu of benefits)
  • Review of applications begins: 4:00pm on March 11, 2021 however, this posting will remain open until filled
  • Notes: This position is approximately a 12 month term

Summary

The Audio/Video Systems Analyst provides Audio/Video (A/V) Conferencing (VC) expertise to support the needs of the organization. As an Audio Video specialist, the incumbent is responsible for supporting: AV events, online meetings, and webinars as well as overseeing daily operations, installs, maintenance and performance of AV technology in the Boardroom, conference rooms and meeting rooms. The incumbent is responsible for the ongoing operation and maintenance of the AV technology ecosystem of the organization. As a team member of the IT Networks and Communications team, this position will partner with the IT Helpdesk and Network Operations teams as well as external vendors to support organizational needs.

The term of this assignment is approximately 12 months

Duties & Responsibilities

  • Provides comprehensive end to end AV support for events including setup, testing, operation, troubleshooting and removal of AV equipment
  • Operates and tests functionality of all AV and integrated conference and meeting rooms equipment/resources
  • Performs testing, troubleshooting and problem diagnosis for projectors, microphones, speakers, amplifiers, phones & all displays to mitigate issues of disruption
  • Performs preventative maintenance to resolve problems, identifies resolutions with appropriate vendor or manufacturer and provides recommendations on courses of action
  • Addresses and troubleshoots AV/V problems as needed which may mean last minute
  • Supports corporate meetings/functions that require use of AV infrastructure: Audio, video conferencing, webcasting, visual display/projection and control system (Crestron) operations at various locations throughout the organization
  • Works with IT Help Desk ticketing system to respond to and resolve end user requests and response to AV/VC incidents
  • Organizes and tracks related IT and AV equipment inventory
  • Reviews work assignments, addresses issues which arise and coordinates work with other IT resources to ensure responsive customer service and trouble shooting
  • Coordinates with clients to determine AV basic infrastructure requirements for new equipment needs conference room or media design.
  • Performs expansions or upgrades to corporate AV systems including installing equipment and/or supporting vendors through the install process
  • Ensures daily & monthly maintenance of hardware and software are performed to minimize system disruption
  • Provides excellent customer service
  • Creates and maintains end user documentation and training support to maintain an outstanding AV & conference room environment
  • Works with Manager, Technical Services to develop strategies to support organizational needs
  • Provides regular status updates to Manager and team on open cases, audits and address any Service issues
  • Follows all policy, procedures and standards of the CRD
  • Performs other related duties as required


Qualifications

  • Degree in Computer Science or a related discipline and 6 years of directly related experience supporting AV/VC systems and equipment in a complex networking and computing environment or an equivalent combination of education and experience.
  • Excellent communication (verbal and written), interpersonal and customer service skills are required.
  • Knowledgeable on the technical aspects of the job and shows advanced operational ability to troubleshoot and problem solve with equipment and software issues proactively and in the moment
  • Ability to anticipate equipment challenges and changes and complete the tasks in a professional manner
  • Extensive experience with troubleshooting videoconferencing, audio conferencing, and integrated A/V technologies in a large enterprise
  • Extensive experience with Cisco, Polycom, Crestron, Microsoft Teams, Zoom systems and related hardware and software infrastructure
  • Experience installing equipment as needed and physically able to perform this function
  • Expert in the use and support of Microsoft Teams, Skype for Business, Webex and Zoom
  • Knowledge of PC Desktop and Mac as it relates to AV VC technologies
  • Ability to work with a variety of clients throughout the organization including senior level staff and elected officials
  • Ability to provide exceptional customer interactions in a responsive and efficient manner
  • Comfortable working in a fast-paced, demanding environment, where independent and confident thinking, self-motivation, and determination are needed
  • Experience support video, audio, and telephony routing
  • Experience operating video mixers and camera selectors
  • Proficient with Cisco phone and data systems.
  • Familiarity with multicast video distribution systems
  • Must possess a valid BC Driver’s Licence.

Applications

To apply for this exciting opportunity, please submit your resume and covering letter online at www.crd.bc.ca under

Careers”.

The CRD thanks you for your interest and advises only those candidates under active consideration will be contacted.

Additional Info

Job Type : Contract

Location : Victoria, BC

Experience Level : Senior Level

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