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Business Analyst

Business Analyst

Information Technology Jobs Business Analyst Jobs

Helm Operations

Position Profile

Are you driven to get things done? Do you look forward to learning something new every day? At Helm Operations, you must be passionate about helping customers, have strong trouble-shooting skills, excellent verbal and written communication skills, be organized, and demonstrate the ability to learn quickly and manage multiple priorities. Oh, and you need to know how to have a little fun too!

Your primary responsibilities include requirements gathering, solution design, careful documentation, and final quality assurance for custom development opportunities; you will be responsible for ensuring that our custom solutions meet the needs of our clients’ businesses. Additional responsibilities include providing technical leadership, training, complex problem resolution, and collaborating with other departments and clients to successfully achieve your objectives. You will need to become an expert in the Helm CONNECT product and will be leaned upon to provide solutions to key customer challenges.


Your Responsibilities & Key Tasks

  • Engages with external stakeholders to understand changes in business needs, capture/document business requirements using brainstorming, interviews, observations, document analysis and workshops
  • Working with clients to ensure that the overall project scope is balanced with the desired business outcomes and overall value.
  • Analyze business and user needs, document requirements, and translate them into effective requirement specifications.
  • Formulate and define development scope and objectives based on business, stakeholder and solution requirements.
  • Create detailed requirements and solution design documentation.
  • Building wireframes and documentation to communicate ideas and workflows. Strong UX design skills are not needed, but an understanding of workflows is!
  • Support the design and delivery of successful solutions – on time, within budget and according to specifications.
  • Ability to self-organize work duties and set priorities
  • Performs the role of project manager for small incremental projects by overseeing time, scope, and quality management
  • Manage communication between other Helm teams and the PS dev team
  • Perform final QA approval as well as test plan and test case development, and assist implementation specialists in deploying the completed solution.
  • Develop training program and materials for designed solutions.
  • Provide orientation, guidance and informal training to other employees.


Success Factors

  • Knowledge of Software Development Life Cycle and methodologies
  • Strong understanding of applicable business systems and industry requirements
  • Communicable understanding of internet technologies: APIs, AWS
  • Knowledge of programming languages and relational database design would be an asset
  • Strong written and oral communication skills.
  • Ability to deliver quality work and meet deadlines.
  • Excellent time management skills across multiple projects.
  • Ability to identify and serve customers, consistently achieving a high level of customer satisfaction through assessing needs, establishing goals and resolving issues.
  • Ability to work well under pressure.



  • Post-secondary degree / diploma or certificate in Computer Science, Information Systems, Business or an equivalent combination of education, training and experience.
  • BABOK certification would be an asset.

Our Perks 

Team / Career Growth

  • Work in a team of professionals that like and respect each other
  • We listen to peoples' ideas—and act on them
  • A supportive environment with opportunity for training, professional development and advancement
  • Challenging, interesting work
  • Flexibility to work from home or in the office

Why us

  • We're the number one software provider in our industry
  • Our clients like us
  • We have great benefits, competitive salaries, and profit sharing

Our office

  • A central downtown location overlooking Victoria's Inner Harbour
  • An amazing rooftop patio (complete with BBQ)
  • Secure bike storage
  • Company BBQs
  • Beer on tap

Application Instructions

Additional Info

Job Type : Full-Time

Location : Victoria, BC

Experience Level : Intermediate Level

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