About EducationPlannerBC

EducationPlannerBC is B.C.’s provincial application and data exchange hub designed to provide improved access to post-secondary education in B.C. by engaging and informing applicants and their supporters throughout their post-secondary research, planning and application process. EducationPlannerBC works to proactively innovate for our applicants, public post-secondary institutions and government partners.

Position Summary

Reporting to the Chief Technology Officer, the Business Analyst is responsible for working with stakeholders to document and improve their processes and support systems to meet project and organizational objectives. Responsibilities include documenting existing business processes and requirements as well ass communicating business requirements to the development team for action. This position is considered a technical specialist around business process and requirements, providing insight into the development team and confirming what has been delivered by the development team conforms to the business requirements.

Key Accountabilities & Time Allocation

The following provides an approximate allocation of time for key accountabilities and a representative list of duties. From time to time, this position will be expected to undertake other duties and responsibilities as necessitated by its evolving position within the organization or the overall business objectives of the organization.

Process Documentation and Design (50%)

• Document existing business processes through stakeholder engagement, process mapping, and documentation activities
• Document proposed business requirements and track through change management
• Redesign business processes based on the gathered requirements and generate the appropriate documentation
• Review the admission application workflows from both a business and information technology integration planning perspective and work with Post Secondary Institutions (PSIs) to incorporate these into their workflows
• Monitor and track progress according to timelines identified for each onboarding project. Provides updates and reports as needed
• Develops support information for PSIs as required to ensure steady-state usage of EPBC products

Coordinate Stakeholder Activities (30%)

• Schedule and conduct meetings with business stakeholders
• Engage in change management processes with business stakeholders
• Clarify business process requirements for the development team
• Coordinate testing logistics, following established EPBC testing processes and monitors progress
• Identifies with the institution when they are ready to move into production
• Provide business analysis, requirements gathering and stakeholder feedback for technical software development activities as required with EPBC technical team

Review and Test Functionality (20%)

• Review completed development work to ensure alignment with business process and requirements
• Test new functionality against requirements and feedback into the Quality Assurance process on whether what has been delivered is acceptable
• Collaborate with automated testing to define different test scenarios that should be included in automated testing
• Participates in planning meetings and software development activities with staff and provides business analysis and related support to internal project teams and institutions as required

Competency Requirements

• A sense of initiative, with the ability to set priorities and follow workflows
• A focus on providing exceptional client service to all EPBC staff and external stakeholders
• Ability to apply problem-solving and analytical skills
• Ability to clearly communicate, both verbally and in writing, being mindful of your audience and their communication needs
• Ability to work collaboratively by building and maintaining positive working relationships with team members across the organization and with external stakeholders, if applicable
• Ability to be flexible and adaptable, adjusting to occasional shifts in workload and task priorities
• Ability to facilitate conversations and situations that require the use of consultation, negotiation, conflict resolution, and diplomacy skills
• Ability to translate technical analysis of information and concepts into workable solutions

Education, Knowledge and Experience 

Bachelor’s degree, or vocational or technical school degree or an acceptable combination of education, training, and 3-5 years of experience

A Business Analyst related designation would be considered an asset

Understanding of the BC post-secondary system or government environment preferred

Experience with tools such as JIRA and MS DevOps Boards

Experience in business process documentation and process design and redesign

Experience using Agile development approach

Experience troubleshooting issues with queries or automated tasks and communicating standards to other technical and non-technical team members

Supervisory Responsibilities

No formal supervisory responsibilities.

Interpersonal Relations

The key stakeholders and team members this role interacts with include:

Internal stakeholders – All Members of the organization, SFU

External stakeholder – PSIs, Vendors, BC Government Ministries, Provincial and National Hubs (e.g. ARUCC National Network), PSI organizations (e.g. BCRA, WARUCC), Sector Agencies (e.g. BCCAT, BCcampus), Industry Partners (e.g. PESC, GDN)

Decision Making Authority 

Decisions generally affect their own job, procedures, and the department in which the employee works. Through the collaborative nature of EPBC, decisions may also impact the workflow or reputation of other departments. In some instances, decisions may impact stakeholders, though management supervision generally limits this position's impact on decisions.

Financial Responsibility

This role has no financial responsibility.

Working Conditions                

This position is expected to have the normal working conditions expected of a professional office role. Additional working conditions include:

• Working evenings and/or weekends every month in addition to the normal workweek may be required to met project deadlines
• Possible eye strain from the constant viewing of electronic displays (i.e. computer monitors)
• Occasional travel may be required

Posting Information                

Closing Date: Open Until Filled

The salary range for this position is $82,000 - $95,000, commensurate on experience.

This position is based in Victoria. EPBC is currently working in a hybrid environment with a combination of remote and in-office work.

To apply for this position, please send your CV to careers@educationplannerbc.ca.

All qualified candidates are encouraged to apply, although only those eligible to work in Canada will be considered.