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Client Onboarding Specialist

Client Onboarding Specialist

Sales and Marketing Jobs Customer Service and Support Jobs

LetHub

About 

LetHub is a next-generation AI-powered web platform for landlords and property managers that makes it easy to find high-quality renters without hiring more staff. 

The concept – Finding a place to rent is a painful and time-consuming task for professionals with a busy schedule. On the other hand, it’s very costly for property managers and landlords to have systems in place to improve the experience and make the process super easy. LetHub solves this two-sided problem by taking care of the whole process, from responding to inquiries to getting prospects to show up to property tours without hiring leasing agents.

 

Website: https://lethub.co

Email: careers@lethub.co

  

What we offer

  • Compensation above market norms depending on the level and aptitude of the applicant
  • Equity (employee share options plan)
  • A fun office with an espresso machine
  • Commissions for account renewals
  • Relaxed start-up work environment. You can imagine bean bags, t-shirts, and shorts
  • Real-world training, development, and support for a career in customer account management
  • Be one of the early team members of a fast-growing AI company backed by renowned investors 
  • Awesome ping-pong tournaments
  • Parking
  • Health benefits
  • Snacks, gym passes and much more (if applicable)
  • Three weeks paid vacation (if applicable)


Job Description

        As a Client Onboarding Specialist, you will be working primarily with LetHub’s founding team to provide onboarding and support to clients throughout their journey with the platform. You will also help with various tasks relating to business operations including coordinating with the web development team for the release of new features and researching and creating social media content where necessary.

 

Responsibilities

  • Provide support by way of email and calls
  • Onboard new clients to the platform
  • Perform daily account checks to ensure client usability
  • Work with the marketing team, when necessary, content creation
  • Manage projects in correspondence with the technology team

 

Qualities we look for beyond academics

  • High-energy and dedication 
  • Passion for learning new things
  • Out of the box thinking and constantly challenging assumptions
  • Persuasiveness
  • Positive attitude

 

Ideal Candidate

  • Canadian citizen or permanent resident
  • Undergraduate degree (preferably in commerce or business)
  • A strong interest in building a career in customer success, account and project management, and marketing
  • Entrepreneurial mindset – eager to advance through clearly defined learning paths
  • Self-disciplined, organized, and ambitious
  • Go-getter attitude that shows initiative, persistence, and perseverance
  • Exceptional communication skills
  • Experience with Canva and Monday is a plus


Application Instructions

To apply, submit your resume to careers@lethub.co


Additional Info

Job Type : Full-Time

Location : Victoria, BC

Experience Level : Entry Level, Junior Level

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