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Customer Experience Specialist

Customer Experience Specialist

Customer Service and Support Jobs

Flytographer

Hours: Full-time (40 hours / week)

Manager: Director, Operations

Location: Headquarters are based in Victoria BC, position can be remote and open to candidates across Canada


We're looking for our next Customer Experience Specialist to help change how people book a photoshoot 📸 in their hometown, remember their special vacations, and plan epic proposals 💍 around the world 🌍.

Our customer experience team assists customers and photographers while booking and planning their photo shoots in over 350 cities around the world.


You:

  • Are smart, creative, results-oriented, and ready to hustle.
  • Bring a positive energy to those around you and believe most people have good intentions.
  • Love travel, photography, and connecting with people from countries all over the world.
  • Are excited at the idea of playing a key role in helping people capture treasured memories for life. 
  • Are willing to work rotating weekend shifts (Saturday/Sunday) 9am-5pm. This is a requirement for this role. 


Must have/be:

  • 5-star-hotel level of customer service. You understand that it's all about a fantastic customer experience throughout the customer's entire journey with a brand. 
  • Strong sense of accountability. 
  • Phenomenal attention to detail & organizational skills. 
  • Multi-tasking super powers. 
  • Tech savvy, and you learn cloud-based software tools quickly.
  • You are results-oriented and your follow-through is second to none. 
  • The ability to work independently, learn quickly and adapt to change.
  • Great at identifying opportunities to improve a process or suggest new ideas.
  • A team player and enjoy working in a culture where "lifting others up" is the default mentality. You connect with different cultures easily and respectfully.
  • A natural problem-solver and take the initiative to find solutions on your own, but are willing to ask for help if you are still stuck.
  • Prior work experience in a service-based role
  • Legally able to work in Canada


Nice to have:

  • Fluent in a second language
  • Experience with cloud CMS and/or CRM.


Why you’ll love this role at Flytographer:

  • Inclusive, diverse culture where empathy and respect for others is non-negotiable. Flytographer is an equal opportunity employer. -We celebrate diversity and are committed to creating an inclusive environment for all employees.
  • We believe in a healthy work life balance.
  • You'll have a direct role in company growth and innovation. As a small company we welcome ideas from all team members, and everyone has an effect on shaping company culture.
  • You will make an impact helping customers capture some of the happiest, most important moments of their lives.
  • Getting to connect with customers and photographers worldwide and make global friendships!
  • Be a part of a small team of down to earth, amazing people!


Please apply at https://www.flytographer.com/jobs/

Additional Info

Job Type : Full-Time

Location : Remote, Victoria, BC

Experience Level : Entry Level, Intermediate Level

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