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Customer Setup & Support Specialist

Customer Setup & Support Specialist

Customer Service and Support Jobs

Cuboh

  • Cuboh is a fast-growing start-up with a mission to digitize the restaurant industry through workflow, integration, and analytics software as a service (SaaS). Founded in 2018, Cuboh has grown to serve thousands of restaurants in the USA and Canada, with many new restaurants signing up each month. Cuboh graduated from the 2019 Y Combinator batch, was awarded VIATEC’s Victoria Startup of the Year 2019, and took home third place at the 2019 New Ventures BC Competition.

    The restaurant industry has struggled with razor thin margins and inadequate technology for too long. Cuboh’s technology, team, and ideas will always go the extra mile for its customers and promise transparency, reliability, and support to restaurants along the way.

    What We Do:

    Cuboh is a first of its kind SaaS solution for restaurants. We help your favourite brands be listed on the top online ordering platforms (SkipTheDishes, Doordash, Grubhub, and many more!) while automating most of the process. We do this by consolidating all services onto one platform and integrate them with the restaurant’s POS (Point of Sale) system.

    Find more information, visit: www.cuboh.com

    Why Join Cuboh:

    Cuboh offers a small, fun, energetic, and highly collaborative work environment. When you join the team, we will train you, provide insight, mentorship, and help you succeed in this role. You can expect to accelerate your career by developing high in-demand skills while joining Victoria’s inclusive technology community.

    Perks:

    1. Career growth opportunities
    2. Downtown office
    3. Flexible work space (home or office!) 

    What we value:

    1. Powered by honesty: We believe that honesty is a missing piece in all companies. We will -- always -- choose to tell the truth, even when people are not ready to hear it.
    2. We see beauty in the struggle: We are driven by the belief that great things take time. We have learned to love the process, and want you to love it too.
  •  
    Victoria
  •  
    11 Jan 2021
  •  
    12 Mar 2021

  • To apply please hit "Apply Now" or go to: https://secure.collage.co/jobs/cuboh/18982

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Responsibilities Include:

  • Maintaining a professional, empathetic, and positive attitude toward customers at all times.
  • Preparing restaurants for onboarding by leveraging our industry leading database technology.
  • Supporting our current customers with ad-hoc requests, ranging from troubleshooting to adding additional third-party platforms.
  • Ensuring customer inquiries are responded to via phone, email, and live chat within the established time frames.
  • Knowing the Cuboh platform like the back of your hand so you can efficiently answer frequently asked questions.
  • Resolving technical product or service problems by clarifying the customer’s complaint; determining the root of the problem; identifying and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Working closely with Cuboh's Co-founder & CEO, CSS team, and Dev team to identify trends that need to be addressed in Cuboh's support documentation.
  • Mapping customer's POS menu's using Cuboh's proprietary software.
  • Providing feedback on the efficiency of Cuboh's Customer Support processes.

About you:

  • You have graduated from an accredited Canadian post-secondary institution
  • You have experience in a customer support or communications role
  • You have strong logical skills – we love complex problem solvers
  • You have some prior experience with technology -- whether in a job or as a hobby. You won't be caught off guard if we ask you to describe an API. 
  • You are interested in getting your foot in the door in Victoria’s thriving tech community
  • Experience working in the food industry is a huge plus!

We look forward to hearing from you!

Additional Info

Job Type : Full-Time

Location : Victoria, BC

Experience Level : ""

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