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Client Relations Representative

Client Relations Representative

Sales and Marketing Jobs

Stocksy United

Client Relations Representative 


Come work with us! You’ll love it. Stocksy United is looking for a Client Relations Rep to join our growing sales team.


Purpose:

As an a Client Relations Representative you will be responsible for driving revenue growth by building business relationships with our clients. This role requires a high level of perseverance, strong communication, and interpersonal skills.


Reports to: Sales Lead

Key stakeholders: Sales, Sales Lead, Marketing, Finance, Creative Research

Location: Remote, preference for EST timezones with PST availability

Role type & term: Employee, full-time 


You are:

  • Enthusiastic, creative, and engaged.
  • Highly motivated to provide an awesome level of support to our clients and members.
  • An excellent communicator who enjoys collaborative, team-based environments.


You have:

  • 2+ years of client relations experience in a digital environment.
  • A strong understanding of Salesforce or related CRM tools.
  • A proven track record of meeting and exceeding sales targets.
  • A relatable sales style that aligns with our cooperative values.


Responsibilities:

  • Take a lead role in triaging, addressing, and escalating customer support issues.
  • Provide customer support for clients via email, telephone, LiveChat, and Zendesk.
  • Investigate, document, and resolve client issues related to account, website, technical or business issues.
  • Respond to inbound drip campaigns to capture marketing generated leads, and work in collaboration with marketing to continually improve response rates.
  • Stay on top of client relations trends, technologies, and methodologies to continually improve customer experience.
  • Ensure licensing standards are maintained in all transactions; flag usage issues to counsel as required.
  • Update help pages and customer service documentation.
  • Provide feedback to cross-functional teams, including User Experience, to continually improve customer experience.


Stocksy supports a global membership of employees, contractors, clients, and contributors from all walks of life. We find strength in what makes us different. We are committed to building a diverse workforce and cultivating an inclusive environment where every one of our team members can thrive.


We are actively seeking any individual who may have taken a road less traveled to get to where they are now. Experience and education comes in many forms; so long as you are excited about this posting and convinced you could be your best self at Stocksy, then we want to hear all about you!


Apply at: https://www.stocksy.com/service/hiring


Additional Info

Job Type : Full-Time

Location : Remote, Victoria, BC

Experience Level : Intermediate Level

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