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IT Systems Analyst

IT Systems Analyst

Information Technology Jobs

Reliable Controls Corporation

Reliable Controls Corporation is a locally owned and operated company, which specializes in the design and manufacture of Internet-connected, building automation controls. Our innovative products automate building environments, decreasing their impact on our planet. At Reliable Controls we offer a collaborative and engaging environment, where employees are encouraged to learn and grow while contributing positively to the big picture of building a sustainable future together.

This position is ideal for an IT professional who thrives on investigating and solving varied in complexity software and hardware-related technical challenges and who prides themselves on providing timely and effective solutions. An IT Systems Analyst plays a central role working between the support desk and backup for the Network Administrator. We are looking for someone with experience bridging the gap between our user desktop experience and backend systems. Our ideal candidate is a strong communicator, passionate about providing a high level of customer service, and have an extensive knowledge of the Microsoft product stack. On top of that, they will have knowledge in desktop/server hardware, backup support and best practices, a fundamental understanding of the TCP/IP stack, and an appetite for future certificate acquisition.


Perks & benefits we offer to our team:

    • A highly competitive extended health and dental plans for you and your family

    • A yearly RRSP contribution on company’s behalf, plus employee contribution matching program to help you grow your 

         financial well-being

    • An annual performance bonus

    • Paid time off to volunteer and give back to the community, on your own or as a part of a group with your co-workers

    • Free convenient parking, or choose the green transportation option and be paid for it

    • Social Committee events almost every month, from potlucks, game nights and LAN parties to camping and skiing 

    • Substantially discounted membership to a local gym in the Selkirk area

    • Awards and recognition for service and accomplishments

    • Assistance with tuition or skills training relevant to your role

    • …and most importantly, a genuinely great culture fostered by the senior management team and sustained by fantastic 


Job Responsibilities:

        • Diagnose, troubleshoot, and resolve nonrecurring issues regarding application software and operating systems

        • Configure, deploy, maintain, troubleshoot, and support computer workstations, laptops, printers, and mobile devices

        • Purchase, provision, and install new desktop computer systems and software

        • Assist in the installation of new software and basic end-user training

        • End user support for a network of 200+ users of varying levels of technical abilities

        • Maintain hardware and software inventories

        • Follow and maintain IT policies, record-keeping, documentation, and best practices guidelines

        • Assist with onboarding new employees with a focus on IT-related concerns (network locations, logins, applications, 

       security policies, etc.)

        • Maintain accurate real time records within a ticketing system

        • Remediating Security Vulnerabilities 


  Job Qualifications:

    • A minimum of 4 years of work experience in a similar capacity

    • Post-secondary education in information technology, computer networks, computer science or related field; equivalent 

          experience would also be considered 

    • Strong understanding of networking best practices and troubleshooting skills 

    • Experience assembling and troubleshooting Windows PCs

    • Experience Managing Server Infrastructure

    • Knowledge of various areas in desktop support pertaining to Windows 10, Office 365, and other desktop applications

    • Experience in supporting backup solutions and following industry best practices

    • Outstanding communication and customer service skills 

    • Strong analytical, diagnostic, and problem-solving skills

    • Able to demonstrate patience, tact, and respect when working with stakeholders at varying levels of technical proficiency

Nice to Haves:

    • Certificate in CompITA A+, Networking+, or Security+

    • Fortinet NSE4 or higher

    • Cisco CCENT Certificate

    • Cisco CCNA Certificate

    • Microsoft Azure AZ-900 or AZ-104 or MS-900

    • Any ITIL Foundations Experience or Certifications

If you feel your qualifications meet the requirements listed above and are interested in joining our Reliable Controls family, please apply with us online by filling out the application page, and uploading your cover letter and a resume along with your compensation expectations. We look forward to receiving your application!

Apply at:

About Us

As a privately-owned, Canadian corporation since 1986, we are dedicated to providing simple, flexible, and sustainable systems, economically targeted to meet the triple bottom line of people, planet, and profit. We are proud to have design, development, assembly, service, and repairs housed in Victoria, Canada. Our state-of-the art LEED Platinum certified headquarters annex consumes only one eighth of the energy of a comparable commercial building in Canada. Our senior management team, along with daily support from our staff, create a unique culture of trust, caring and engagement where employees feel empowered to work, live, learn and be creative.

Additional Info

Job Type : Full-Time

Location : Victoria, BC

Experience Level : Intermediate Level, Senior Level

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