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IT Technician

IT Technician

Information Technology Jobs

WCG Services

ROLE SUMMARY

The IT Technician provides internal support for employees located nationwide. This Tier 2 support role will handle calls, emails, and manage a Service Desk support ticketing system while maintaining excellent customer service. Other duties include full-scale support for IT-related and physical systems, such as security and telephones.

RESPONSIBILITIES

  • Handles escalations from Tier 1 help desk through tickets or phone 
  • Follow up on outstanding requests and ensure timely resolution 
  • Install computer hardware, networking software, operating system software and software applications
  • Troubleshoot device issues including (printers, laptops, desktops, VOIP phones, cellphones)
  • Manage user accounts and configure hardware as part of onboarding process
  • Monitor alerts and notifications from applications software and server performance
  • Assist Clients with connectivity issues - ethernet, TCP/IP and VPN 
  • Support and configure mobile phone devices for staff 
  • Manage and monitor internal assets to ensure accurate inventory records 
  • Other duties may be added and/or assigned as needed

QUALIFICATIONS

Required:

  • Minimum of two years’ experience with personal computer networks, hardware and software configuration, installation and troubleshooting
  • Strong knowledge of Windows 10 operating systems and MS Office 365 Suite
  • Strong technical knowledge in the areas of networking, file and print servers, MS exchange and active directory
  • Methodical and efficient problem analysis and resolution skills
  • Strong customer service and experience in first line technical support
  • Excellent communication (oral and written), and interpersonal skills
  • Self-motivated, ambitious and a dedicated team player
  • Ability to work outside require business hours as needed
  • Flexibility and the ability to work in different locations 
  • Solid understanding of confidentiality and other professional codes of conduct; must submit for a criminal record check and enhanced security clearance 

Education:

  • Two-year Technical or Associate's degree or equivalent work experience required


Apply at: https://recruiting.ultipro.ca/WCG5000WCG/JobBoard/9fd29a28-b7f7-48f7-b738-eb6b0b139f94/OpportunityDetail?opportunityId=b6077a1b-f873-4d90-a9a7-074c7daf1dd8

Additional Info

Job Type : Full-Time

Location : Victoria, BC

Experience Level : ""

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