ITL SUPPORT SPECIALIST

(Relief/Spareboard)

The Greater Victoria School District provides public educational services to over 20,000 students in the Greater Victoria Area, encompassing six municipalities. To provide this service, the District has a current operating budget of $208 million and employs approximately 3,500 staff; which includes, teachers, principals and vice-principals, support staff, psychologists, speech and language pathologists, and exempt managerial staff.

Under the direction of the Vice Principal of Information Technology for Learning (ITL), the ITL Support Specialist (ITSS) provides technical support to school district staff, typically from the Help Desk. The position provides user account administration, installs and configures computer software, configures hardware systems, diagnoses and documents software and network related problems on a variety of platforms and operating systems. The ITSS is responsible for supporting staff in their use of current and new technologies and ensuring that the computers and systems are functional and accessible at all times to the staff and students in their assigned schools. 

The position works in an environment of varied applications running on a wide range of computers and operating systems and supports both current and legacy technologies. 

Education and Experience:

•    Two (2) year post-secondary diploma in Computer Sciences from an accredited college or university

•    Two years full-time experience in an equivalent position within the IT industry

•    Or an equivalent combination of education and experience

Knowledge:

•    Broad knowledge of end user devices, software applications and operating systems, and platforms

•    Broad knowledge of educational software support requirements for classrooms

•    Broad knowledge of educational computer software systems

•    Thorough knowledge of configuring and operating/supporting a variety of computer hardware and related devices

•    Thorough knowledge of District policies and regulations and legislative requirements that impact area of responsibility

Job Specific Requirements:

•    Familiarity with a variety of systems and their compatibility to hardware

•    Microsoft Suite of Tools and Applications

•    Google Cloud G Suite

•    Internet Browsers

•    Graphics Applications

•    Enterprise Management Tools

•    Operating Systems

•    Student Information Systems

Technical Requirements:

•    Ability to support district standard computer systems

•    Ability to learn and adapt to rapidly changing technologies

•    Ability to write concise, well-structured technical manuals and end-user guides

Problem Solving Requirements:

•    Ability to work independently with minimal supervision

•    Ability to organize and prioritize high volumes of work, often under the pressure of multiple demands and interruptions; problems not resolved quickly and efficiently may impact the teacher’s lesson plan and student learning

•    Ability to creatively problem solve and deal with requests and convey technical information in user terms

•    Ability to give recommendations, guidance and instructions in a positive and constructive manner

Interpersonal Requirements:

•    Customer service focus – professional, calm, and supportive

•    Effective written, listening and oral communication skills and the ability to request and convey information in an appropriate manner

•    Ability to relate well to staff, students, and parents

•    Appropriate use of tact and courtesy when explaining and exchanging ideas, data, and information

•    Ability to work under terms of confidentiality

Occupational Requirements:

•    Valid driver’s license and a personal vehicle for travel to various school district locations

•    Sufficient mobility, vision and hearing to perform related job duties

•    Able to lift up to 18 kg (40 lbs) and operate related equipment

•    Able to perform related physical and mental activities

Please send cover letter, résumé, proof of qualifications, as well as contact information for three professional references to:

Human Resource Services

Greater Victoria School District 61

556 Boleskine Road, Victoria, BC V8Z 1E8

or

email: hrs@sd61.bc.ca

To view the posting, please visit Make a Future: https://bit.ly/3EyJFv7

The School District thanks all applicants but only those selected for an interview will be contacted.