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Junior Field Application Engineer (FAE) - Iris Dynamics

Junior Field Application Engineer (FAE) - Iris Dynamics

Engineering Jobs

We seek a skilled Field Application Engineer to provide technical support and training for our linear actuator products.


Job Title: Junior Field Application Engineer (FAE)
Company Name: Iris Dynamics Ltd.
Location: 3948 Quadra St, Victoria BC, V8X1J6.

About Iris Dynamics:

Iris Dynamics is the industry leader in innovative force-controlled magnetic linear motors with a diverse application across sectors such as aerospace, mining, testing and measurement, industrial automation, and VR simulation and entertainment. At Iris Dynamics, we're not just engineers and innovators; we are pioneers crafting the future of motion technology.

Job Description:

We are seeking a dynamic and skilled Field Application Engineer (FAE) to join our team. The successful candidate will play a crucial role in providing technical support to our customers, ensuring they achieve optimal performance with our linear actuator products. This position involves extensive customer interaction, developing training materials, and offering hands-on support. The ideal candidate will possess strong technical skills, particularly in C++, MATLAB, Labview, PLCs, motion control systems, and git, coupled with excellent communication and customer service abilities.

Key Responsibilities:

Technical Support:

- Provide on-site and remote technical support for our linear actuator products.

- Assist customers with product integration, troubleshooting, and optimization.

- Work closely with the sales team to understand customer requirements and provide pre-sales technical assistance.

Training and Documentation:

- Develop and maintain comprehensive training collateral, including manuals, tutorials, and webinars.

- Conduct training sessions for customers and internal teams on the use and maintenance of our products.

Product Development:

- Collaborate with the engineering team to provide feedback on product performance and customer requirements.

- Participate in the development and testing of new product features and enhancements.

Customer Service:

- Build and maintain strong relationships with customers, ensuring their satisfaction with our products and services.

- Provide prompt and effective solutions to customer inquiries and issues.

Technical Writing:

- Create clear, concise, and accurate technical documentation, including user guides, application notes, and technical articles.


Project Management:

- Manage and prioritize multiple customer projects, ensuring timely and successful completion.

- Coordinate with cross-functional teams to deliver comprehensive solutions.

Qualifications:

- Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or a related field.

- Proven experience in a similar role, preferably within the motion control or automation industry.

- Proficiency in C++, MATLAB, Labview, PLCs, and motion control systems.

- Experience with version control systems such as git.

- Strong technical writing skills.

- Excellent customer service and communication skills.

- Ability to work independently and as part of a team.

- Willingness to travel as needed to support customers on-site.

- Candidates must be living in the Greater Victoria area and able to commute to the company office.


Work Hours / Location:

- Flexible schedule required to accommodate global business operations; specifics will be discussed with potential candidates.

- This position is in-person at our office in Victoria 


Salary Range:

 $50,000 - $60,000


Benefits:

 Competitive benefits package including health insurance, paid time off, and professional development opportunities.


Application Process:

Interested candidates should submit a resume and a cover letter outlining their suitability for the role to careers@irisdynamics.com. Please include "Junior Field Application Engineer" in the subject line.


We are unable to sponsor foreign applicants and are therefore only accepting applications from candidates who are already legally able to work in Canada.


Application Deadline:

July 15th, 2024




Additional Info

Job Type : Full-Time

Location : Victoria, BC

Experience Level : Junior Level

Salary range : $50000 - $60000

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