Learn. Support. Monitor. Grow.

Starting Your IT Career? Ready to Learn and Grow?

If you’re early in your IT journey, eager to learn, and motivated to build real-world experience, this role is designed for you.

We are looking for a junior IT professional who is curious, reliable, and ready to grow. You don’t need to know everything—we value attitude, willingness to learn, and strong communication just as much as technical ability.

In this role, you’ll gain hands-on experience in technical support, network monitoring, and security awareness, working alongside an experienced team that will guide and support your development.

About the Role

This position blends technical support, system monitoring, and coordination, giving you exposure to multiple areas of IT. You’ll help keep systems running smoothly, support users, and develop the ability to identify and investigate potential security issues. This includes visiting client sites to understand root causes and working toward effective solutions with guidance from experienced team members

You won’t be expected to solve everything alone; you’ll work closely with a team, building your skills while contributing to real client environments.

What You’ll Be Responsible For

Technical Support (Learn by Doing)

• Provide day-to-day support to clients
• Troubleshoot basic hardware, software, and network issues
• Assist with system setup, deployment, and maintenance
• Support help desk requests and learn how to raise cases to obtain support

Network & Security Monitoring (With Team Support)

• Monitor systems and alerts using tools like LogicMonitor, Auvik, or similar
• Learn how to identify unusual activity and potential security concerns
• Assist in investigating alerts and issues with guidance from experienced team members
• Contribute to root-cause analysis and documentation
• Build awareness of security best practices and system reliability

Coordination & Communication

• Review incoming support emails and create or update service tickets accordingly
• Communicate clearly and professionally with clients and team members via phone, email, and messaging
• Assign and coordinate cases with technicians to ensure timely and effective resolution
• Monitor and review cases to build knowledge, improve skills, and maintain quality standards
• Ensure tickets are properly assigned, followed through, and that customer satisfaction is consistently maintained

Documentation & Process Learning

Document your work, solutions, and processes clearly and consistently

Learn to create structured, professional technical documentation

Contribute to improving workflows, procedures, and team processes

Build strong habits around organization, accuracy, and consistency

Develop and maintain effective time management skills, including tracking work, prioritizing tasks, and meeting deadlines

What We’re Looking For

• Junior IT experience
• Strong willingness to learn, grow, and take feedback
• Good communication skills and confidence speaking with others
• Basic understanding of computers, networking, and troubleshooting
• Interest in security, monitoring, and how systems work
• Ability to stay organized and manage multiple tasks
• Calm, positive attitude under pressure

Requirements

• Access to a reliable vehicle for occasional client-site visits
• Valid driver’s license
• Willingness to travel locally when required
• Commitment to ongoing learning and development

Training & Growth Opportunities

• Hands-on learning in real IT environments
• Support from experienced technicians and engineers
• Exposure to monitoring tools, security practices, and system management
• Opportunities to grow into more advanced technical or security-focused roles

What We Offer

• A supportive, team-oriented environment focused on learning
• Real opportunities for growth and career development
• Exposure to a wide range of technologies and client environments
• A culture that values effort, curiosity, and improvement

Who You Are

You are someone who:

• Is early in your IT career and eager to grow
• Enjoys learning by doing and asking questions
• Is curious about how systems work and how to improve them
• Communicates well and works effectively with others
• Takes responsibility and follows through
• Wants to build a long-term career in IT

If this sounds like the right opportunity for you, we’d love to hear from you—please send your resume to Rachel.clarke@allianceofbtd.com