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Project Coordinator – CRM & Marketing Automation - RFDM Solutions

Project Coordinator – CRM & Marketing Automation - RFDM Solutions

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Play a pivotal role in driving RFDM Solutions' marketing and business automation practice

Who are we and what do we do?

RFDM Solutions is a boutique technology consulting firm based in downtown Victoria. We create cutting-edge websites, digital and account-based marketing campaigns, and custom software solutions for clients all over North America. In shortest terms, we spend our days solving unique technology problems for industries as diverse as B2B and B2C e-commerce, non-profit, technologies and venture capital.

We are full-stack marketing and sales technology experts, and our services include Website Development, Digital Marketing and Marketing Automation, CRM Solutions, and Custom Cloud Application development.

What is the job all about?

In your role as the Project Coordinator, you will be playing a pivotal role in driving RFDM Solutions' marketing and business automation practice by providing administrative and client-facing support towards the design and implementation of technology-related projects for our clients. This role is a mix of supporting the technical teams in administrative planning, project management, and client management.

In terms of planning and project management, you will actively participate in assisting to plan and drive the execution of projects related to marketing and business automation implementation, enhancements or integrations with CRM or other databases. You will work with the technical team lead to plan the project tasks and milestones and identify risks and dependencies while managing the execution of deliverables based on scope, budget, and timeline. Additionally, you will coordinate with clients and manage internal project teams, reporting on project success metrics and progress. From a client management side, you will be communicating with and liaising between clients and internal project teams to ensure alignment whilst setting clear expectations, flagging and managing risks and resolving issues and escalations.

What skills and experience do you need to have?

The primary skills and experience we would need you to have are:

  • The ability to communicate professionally via email, phone/web conference, and in person. Preference will go to candidates who can demonstrate experience and success in managing client relationships in a deadline-driven environment.

  • Experience in working within a CRM system.  Bonus if the experience is within Zoho, HubSpot or Salesforce.

  • Experience in building out marketing or sales automation within the CRM.

  • Strong ability to lead, direct the work of others, and work in cross-functional teams.

  • Strong ability to interact with a client’s executive team and stakeholders, and vendors, and demonstrate a strategic understanding of business needs and processes.

  • Strong administrative skills in task management, reporting using excel, and time management.

  • A thorough understanding of marketing/sales pipeline practices, KPIs and reporting.

  • Advanced skills in project management tools.

  • Certification/s in HubSpot or Salesforce is an asset.

With respect to experience, it would be great to hear from candidates that have at least a year or two working in a similar role, but we are also willing to train the right candidate that can demonstrate they are proficient in the above skill sets and are willing to commit to filling their gaps in knowledge through some rapid on the job training.

Why work with us?

There are a few reasons why you might consider working with us. As a small but rapidly growing company, there is a significant opportunity to move up quickly and be recognized and rewarded for your hard work. We can offer you a pace of career acceleration that is very rare in most workplaces. Also, our working environment is awesome. You will be working with some very smart and interesting people who believe in collaboration and are committed to a workplace where everyone is treated with respect. We have a dog-friendly, exposed brick office in downtown Victoria that is surrounded by amazing restaurants and is easily accessible by transit. We also offer opportunities for remote work, flexible working hours, and professional development and travel. Ultimately, we want to work with people who are intelligent, driven, self-starters, who thrive in an environment of creative freedom, ownership, and opportunity for advancement based on their achievements.

What is the offer?

The role is full-time, Mon-Fri, based on a standard 7.5-hour workday. The compensation offered will be based on your skills and previous work experience. We also offer remote work, flexible hours (upon completion of first three months) an extended heath plan, and three weeks paid vacation to start with the option to increase after completion of your first year.

Our office is located out of Victoria, BC, and while our preference is to hire locally, we are open to candidates across Canada as we offer fully remote work. Those who live in Victoria will get the added bonus of also having access to our downtown office should they wish to have an office space to go to.


If you want to apply, please apply with your resume and cover letter. If we think you could be a good fit with the team, we will reach out to schedule an interview. Thanks for reading our posting, and good luck!


Additional Info

Job Type : Full-Time

Location : Victoria, BC

Experience Level : Junior Level, Intermediate Level

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