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Senior Director, Software Development

Senior Director, Software Development

Software and Programming Jobs Management and Executive Jobs

Maximus Canada

  • Maximus Canada is an industry leader in the provisioning of products and services to support the delivery of government services in North America and internationally. With operations across Canada and around the globe, Maximus provides innovative, practical and meaningful solutions to help government programs and services function more effectively and efficiently.

    We are constantly assessing new technology, processes and methods of delivering services to the citizens of Canada. With our expertise in program information management, claims processing, contact centre services, document processing and information technology, we are positioned for significant growth.

    Maximus Canada offers competitive market-based salaries, comprehensive employer-paid benefits and a defined-benefit pension plan or a Group RSP with employer-matching contributions, for eligible employees. Our people also get some great perks too, such as employee appreciation events throughout the year, along with a supportive results-oriented work environment.

    Join us here in beautiful Victoria, British Columbia to experience the best of the West Coast lifestyle. You will work in an environment that will challenge you and reward your achievements. Your downtime can be spent exploring all the West Coast has to offer – scenic beauty, culinary experiences, cultural events and outdoor activities. We have it all! Located in the heart of downtown, our location offers easy access to every amenity.
    Maximus Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

    Core Values
    At Maximus Canada, we believe that our culture strengthens our commitment to Helping Government Serve the People. We foster a culture that respects and values individual contributions and differences. At Maximus Canada we believe in the following four core values:

    Customer Focus
    Our customers' business needs inform everything we do. We start by developing relationships built on trust and respect. We listen, and incorporate their diverse experience into our services and solutions, and we show our understanding with clear communication.

    Disciplined Approach
    With decades of experience delivering government programs, we balance tried and tested processes with a desire for continuous improvement. We take the time to plan and benchmark our performance – it's the path to success.

    Results and Delivery
    Great results depend on setting high, measurable standards of excellence and achieving the numbers. We challenge each other and hold one another accountable to our commitments.

    A Great Place to Work
    Maximus Canada promotes a challenging work environment, empowering our employees to get the job done. If you want to work in an environment that recognizes and rewards accomplishments while caring about each other and the communities we serve, this could be the place for you.

    Victoria, BC
    04 Feb 2021
    05 Apr 2021

  • We will be accepting applications until 9:00 pm (PST) on Tuesday March 2, 2021.

    Please note that while all applications are appreciated, only those candidates selected for interview will be contacted.

    Please send your resume in confidence Quoting: Senior Director, Software Development (Application Life Cycle Management) (by applying online to:

    Cliff Tang, Recruiter
    Maximus Canada
    604-727-3141 (phone)


Position Title: Senior Director, Software Development (Application Life Cycle Management)

Reports to: Assistant Vice President of Technology

Worker Category: Regular, Full Time

Location: 716 Yates Street, Victoria, BC

Department Overview

On behalf of Maximus Canada and in support of our client business departments, the Technology Services Department provides services that supports them in delivering better outcomes for their clients. With over 125 staff, the Technology Services Department provides the following services:

• IT Infrastructure Service Delivery
• Pharmaceutical Services Segment Development Support
• Medical Services Segment Development Support
• IT Development Support
• Access, Audit & Investigations Services
• Shared Application Management Services

Role Summary

The Senior Director, Application Life Cycle Management will lead a team of highly skilled application developers and leaders in the day to day support and development of an array of applications that have both been developed in-house and by use of Commercially Available off the Shelf products. Leading a team of Senior Managers, the Senior Director of Application Lifecycle Management will be responsible for leading a team trained in multiple project management methodologies (i.e. Agile, Waterfall, Hybrid) looking at new ways Maximus Canada can deliver nimble and cost effect projects for our clients.

The ideal candidate is a proven leader who brings a breadth of experience and demonstrated
ability to drive continuous improvement ─ in both application lifecycle management and employee engagement. The Senior Director, Application Life Cycle Management will lead by example ─ empower his/her direct reports to manage their areas of accountability effectively and ensure that all direct reports work together as a highly functioning cohesive team.

This position will work with his/her peers to implement a quality, ITIL based, IT service management framework for our organization, including Incident, Problem, Change & Release Management, that meet the needs of our internal client and business areas.

Key Responsibilities

• Provide effective leadership to the staff to create a highly engaged, high performance team
• Lead the team responsible for ensuring the smooth operations of our diversified application environment.
• Ensure the team provides effective leadership for client and internal projects. Prioritizes work, allocates resources, removes roadblocks & escalate as necessary to meet SLA
• Proactively communicates and promotes services of this group to ensure alignment with other functions to eliminate duplication of effort
• Ensure that client and critical internal systems are monitored and supported. Working with the Service Management and Architecture teams to ensure that all systems operate at peak performance
• Support the company’s commitment to protect the integrity and confidentiality of systems and client data.
• Support leadership roles reporting to this position, taking responsibility for recruitment and performance management of these staff.

Education and Experience

• Possesses a University Degree in a business and/or operations related field;
• Brings 10 or more years of related, progressive experience in senior management roles;
• 5 or more years’ experience leading a team, including union & non-union employees;
• A strong leader with a track record of successful team building, skills development and coaching;
• Demonstrated experience with multiple project methodologies including Agile, Waterfall and Hybrid
• A disciplined, analytical professional in style and approach; excellent business acumen and demonstrated sound judgement;
• Experience working with public sector clients preferred;
• Demonstrated track record of success at achieving or exceeding business objectives;
• Outgoing with strong communication and interpersonal skills;
• Autonomous and results-oriented; strong team player;
• Brings potential and aspiration to assume broader and more senior leadership roles;
• Transparent, honest and ethical.

Knowledge, Skills and Abilities

• Able to act as an ITIL / ITSM leader capable of establishing a supporting practice for Maximus Canada
• Agile certification and Scrum Master training essential.
• Highly knowledge in the delivery of IT Services.
• SLA creation and management experience
• Metrics driven management in a large-scale operation
• Project Management: must possess a solid understanding of the project management and systems development life cycles
• Ability to align peers and stakeholders on common objectives, ensure adequate funding, prioritization & resources to deliver program success & strong end user adoption
• Proactively plan for and anticipate challenges or roadblocks that may occur. Demonstrated ability to meet tight deadlines and flexibility to change priorities
• Proficiency with Microsoft Office applications (Word, PowerPoint, Excel, Outlook, etc.)
• Proven ability to work closely with a diverse group of executives and customers
• Must be a self-starter with little need for day to day guidance
• Ability to analyze problems and multiple alternate solutions to be able to quickly make decisions
• Excellent communication skills - both written and verbal
• Comfortable with public presentation to various stakeholders (front-line staff, clients, company executives)
• Organization: must be extremely organized, capable of prioritizing multiple projects
• Strong detail orientation, analytical and general business skills
• Ability to develop practices, workflows, policy, and technical documentation

Core Competencies

Results and Delivery

• Defines appropriate goals
• Works toward achieving goals
• Articulates vision and steps for achievement


• Provides strong leadership
• Sets a good example
• Skilled decision-maker, motivator, encourager
• Acts with integrity and respect, in an open and direct manner
• Manages performance fairly and firmly
• Recognizes and rewards accomplishments
• Encourages our diverse workforce to develop and fully utilize their skills
• Promotes a challenging work environment, empowering our employees to get the job done


• Honest
• Accountable
• Maintains confidentiality


• Creative
• Offers new ideas
• Risk-taker
• Amenable to change

Customer Focus

• Understands the balance between our capabilities, the customer’s expectations, and the parameters in which we operate.
• Uses open, honest communication to develop relationships built on trust and mutual respect
• Seeks to incorporate the experience of our diverse customers
• Builds relationships through personal credibility, as opposed to formal authority

Strategic Thought

• Works to establish and articulate vision
• Shows creativity when defining solutions

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