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Senior Technical Specialist

Senior Technical Specialist

Information Technology Jobs

ISM Canada

Working in technology today takes skill, expertise, a strategic mind and creativity. At ISM Canada, we believe in life-long learning and we are a dynamic business in a state of constant evolution:  we embrace innovation, we are authentic, we create an excellent customer experience every time, we are accountable for all that we do, and we are ONE Team. Technology is changing the world….start your career with ISM Canada and get a front row seat!

Posting Title:                         Senior Technical Specialist

Closing Date:                        August 29, 2021

Pay Range:                            27

Bi-weekly Salary:                  $3402.52 to $3901.97

Bi-weekly Work Schedule:   75 hours

Location:                                BC

Job Type:                               Regular Full Time

Service Delivery Unit:          Technology Engineering Services

Union:                                    BCGEU

Planned Start Date:              September 20, 2021

Number of Positions:           3

Manager:                               As assigned


Job Summary:

The Senior Technical Specialist allocates resources and monitors the day-to-day service activities for the unit within the Technology Engineering Services (TES) team, and provides mentoring, training and limited administrative functions. This position provides expertise to customers in order to sustain effective and timely customer services and contributes to planning processes to help develop the section’s IT strategy.

Positions may be available in any of the following 5 areas:

  • Software Development: specializing in developing solutions using Microsoft development tools and languages. This team focuses on automation and productivity improvements.
  • Infrastructure Support: specializing in application layer support for, but not limited to, Citrix, Microsoft SCCM and Antivirus products.
  • Remote Desktop Management: specializing in remote management of Microsoft Windows desktop operating system environments using Microsoft products including, but not limited to, Microsoft SCCM and WSUS.
  • Software Packaging: specializing in packaging Windows applications using packaging products including, but not limited, to Flexara Admin Studio and Microsoft App-V.
  • Desktop Imaging: specializing in tier 3 troubleshooting, desktop image creation and support using, but not limited to, Microsoft group policy and Microsoft deployment toolkit.


Position requirements:

Education and Experience

  • Related degree or an equivalent combination of relevant experience, education and/or training.
  • Experience in the following:
    • Technical project planning and coordination, at a senior level, of hardware and/or software business solutions in a Microsoft Windows Desktop or Server environment
    • Analyzing and resolving complex Windows Desktop or Server problems at a senior level
    • Providing direction or team leadership
  • Experience at a Senior Technical level in one or more of the following desktop/server technologies:
    • Microsoft System Center Configuration Manager 2007 or higher, VB .NET or any Microsoft language, Windows 7 or higher Operating Systems
    • Additional Skills in: Windows Server 2008 or higher, Citrix Xen APP and Xen Desktop v6.0 or higher, Symantec End Point Protection 12 or higher, Trend Micro Office Scan 11 or higher, Software Packaging Tools (I.e. InstallShield’s Admin Studio)
    • Experience with relevant equivalent vendor products will be considered
    • Software development experience in any language will be considered


Skills and Abilities we are looking for:

  • A leader eager to support a technical team people by coordinating work effort and providing training and mentoring.
  • An excellent communicator able to:
    • Present information to a variety of audiences, responding appropriately to on-the-spot questions without pre-scripted responses while maintaining credibility and integrity.
    • Communicate effectively, clearly and concisely, both orally and in writing, providing and obtaining information of a complex, technical or sensitive nature, while ensuring the communication is constructed logically, provided in a timely manner and conforms to the appropriate format and content for the audience.
    • Prepare, edit, and proof-read a variety of written materials including technical documentation, business and technical reports, quotations and business plans.
  •   A team player able to:
    • Establish and maintain productive and co-operative working relationships with a variety of individuals and groups to provide effective delivery of products, achieve company objectives and contribute to a variety of plans and initiatives.
    • Contribute to the group’s objectives and enhance the team’s output through co-operation, interaction and full contribution, acknowledging diverse opinions while working toward consensual and technically sound solutions
  • A resourceful individual who enjoys applying information technology to ensure high level of efficiency in accomplishing work by using fundamental software applications, keeping abreast of changes and integrating technology into the workplace.
  • A detail oriented individual able to:
    • Analyze problems and situations systematically, identify options/gaps in process, draw logical conclusions and sound inferences, develop and recommend appropriate practical courses of action using innovation, good judgment and strategic thinking
    • Apply high quality standards to all tasks in hand, paying close attention to detail, no matter how trivial to ensure nothing is overlooked
    • Conduct fact finding investigations and research complex issues to gather pertinent facts, determine issues in dispute, draw conclusions and make recommendations
  • A person able to plan, coordinate and (or) manage multiple medium to complex projects from initiation through to implementation, effectively and independently within time and resource constraints while taking into consideration their own and their co-worker’s workloads, shifting constraints, priorities and objectives as applicable
  •      An individual willing to:
    • Learn from management, the methods and practices required for the successful execution of Departmental endeavors and objectives.
    • Work outside the standard hours of work on occasion
    • Have a pro-active approach to improving the working environment of the Department through a diligent and considered approach to working effectively with and through teammates, co-workers and management.

Additional information for applicants:

In order to be considered for this position, you must complete a mandatory prescreening questionnaire. Please make sure you provide detailed information as ISM cannot make assumptions about your qualifications.

Your application must clearly demonstrate how you meet the education and experience as outlined in the Position Requirements section above. 

An eligibility list might be created.

Apply at:

Additional Info

Job Type : Full-Time

Location : Victoria, BC, Sidney, BC, Nanaimo, BC, Duncan, BC, Vancouver Island, BC

Experience Level : Senior Level

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