The District of Saanich is seeking a Systems Analyst I to join our innovative IT team. Your role as an experienced IT Desktop Support expert is to maintain the day to day operations of enterprise level technology services to support business needs for internal and external clients. The Desktop Support role is to manage all aspects of the endpoint environment, including PCs, laptops, thin clients, mobile devices, printers, operating systems, installed applications, and peripheral devices. The role includes receiving, tracking, and prioritizing end user requests for support or assistance, and then responding appropriately either remotely or in-person, using diagnostic and other tools. The role also includes developing and testing application deployment packages for both virtual and physical systems. You should be a natural problem solver, enjoy working in a collaborative team environment and be committed to providing excellent customer service.
Requirements include: University Degree in the field of Computer Science or Information Technology with two years of experience in related roles within Desktop Support, or equivalent combined education and experience; and a valid B.C. Class 5 Driver’s Licence. ITIL Foundations certification would be an asset.
The successful candidate will be required to work Monday to Friday 8:30 a.m. - 4:30 p.m.
As a component of the selection process, testing will be conducted.