The IoT Technical Specialist is our single front door for technical support for the direct customers who make up most of our business today, for the reseller partners we expect to grow substantially over the next two years, and for IoTKinect staff internally. The days split between the queue and the bench: triaging and resolving tickets one hour, commissioning sensors and gateways for a deployment the next.

This role also owns our support documentation. Runbooks written by developers are pitched at people who already understand the system; runbooks written by the person answering the phone's land at the right level. You will author them, with technical sign-off from the development team — and building that library is how the role grows from resolving known issues to resolving new ones.

You will be trained and mentored directly by the Operations & Support Manager, with a clear path to an intermediate position as your skills and ownership expand.

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