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Technical Specialist

Technical Specialist

Information Technology Jobs

ISM Canada

Technical Specialist - BC21:268 - Auxiliary

Working in technology today takes skill, expertise, a strategic mind and creativity. At ISM, we believe in life-long learning and we are a dynamic business in a state of constant evolution:  we embrace innovation, we are authentic, we create an excellent customer experience every time, we are accountable for all that we do, and we are ONE Team. Technology is changing the world….start your career with ISM and get a front row seat!

The Technical Specialist works as a member of a specialized technical team in the areas of server support, workstation and endpoint support and project delivery. The position provides technical support for servers and workstations across government and the broader public sector including the full range of technical services.

If you have a hands-on approach, are committed to providing service excellence, and are looking for a rewarding and challenging career opportunity where you can be part of an exciting operation, we would like to hear from you!

Term: January 4, 2022 to June 24, 2022

Closing Date: this posting will remain open until the vacancies are filled

Pay Range: 24

Bi-weekly Salary: $3103.23 to $3555.88

Bi-weekly Work Schedule: 75 hours

Location: Regional (optional telework), must reside in BC

Job Type: Auxiliary

Service Delivery Unit: Technology Engineering Services


The position responsibilities include maintaining the support of operating systems and hypervisors, installing operating systems software, managing and maintaining cloud infrastructure and services, managing and maintaining layered products and middleware, installing and upgrading hardware, providing a test environment, applying approved patches to operating systems and maintaining fallback procedures and processes.

The Technical Specialist works to enhance and maintain the customer’s desktop infrastructure, affecting services provided to all supported customer departments, ministries and agencies. The incumbent manages and controls project and service delivery in a distributed enterprise-level IT environment, including centrally located service desks and support staff, as well as distributed support staff and contractors deployed to client sites throughout the province. The position provides coordination and technical expertise in one or more of the following areas: Server Maintenance and Administration, Cloud Maintenance and Administration (Azure, AWS) Citrix Maintenance and Administration, SCCM/MEMCM Maintenance and Administration, Imaging and Application Packaging.

Position Requirements:

Education and Experience

•Related degree or an equivalent combination of relevant experience, education and/or training.

•Experience in the following:

•Technical project planning and coordination of hardware and/or software business solutions in a LAN/WAN Microsoft Windows environment.

•Experience with configuring and administering Service Management software suites such as Service Now

•Experience with Enterprise Mobile Management products such as Airwatch or In-Tune is an asset

•Analyzing and resolving complex Microsoft Windows Operating Systems, Microsoft Office suite of products, and TCP/IP Network problems.

•Technical experience in or administration of one or more of the following technology disciplines:

•Advanced Microsoft Operating System configuration such as Group Policy, Active Directory, or creating images for enterprise deployment

•Microsoft Systems Management Server (SMS) 2.0 or higher (or equivalent product)

• Software Packaging Tools (E.g. InstallShield, Wise).

•Software development using Microsoft tools and languages

•Scripting languages such as Microsoft PowerShell


Project Management:

Plan, organize, and lead moderate to complex technical projects, from initiation through to implementation, effectively and within time and resource constraints and taking into consideration your own and others workloads, shifting constraints, impacts and priorities as well as client and company objectives as applicable.


Ability to prepare, edit, and proof-read a variety of written materials including technical materials such as project plans, charters, reports and/or manuals, efficiently, effectively and at a level appropriate to diverse audiences and within established guidelines. Ability to present information to audiences, responding appropriately to on-the-spot questions without pre-scripted responses while maintaining credibility and integrity.

Additional information for applicants:   

In order to be considered for this position, please visit to complete a mandatory pre-screening questionnaire. Please make sure you provide detailed information as ISM cannot make assumptions about your qualifications. 

Your application must clearly demonstrate how you meet the education and experience as outlined in the Position Requirements section above. 

This position can be done virtually, however, the candidate has to reside in the Province of British Columbia, due to the union certification requirements.

Additional Info

Job Type : Temporary

Location : Remote

Experience Level : ""

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