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Technical Writer - Zetron

Technical Writer - Zetron

Engineering Jobs


The Power to Respond and Be Heard
Our Victoria, British Columbia office has been a center of engineering excellence since its founding in 1938. For over 80 years we have been a trusted provider of LMR communications products and solutions that help our
customers protect, inform, and save lives. Now we are applying those standards of excellence to build and deliver interoperable end-to-end command & control systems across multiple industries and international markets.

Headquartered in Redmond, WA, USA, with centers of engineering excellence in Victoria, BC, Canada, and Brisbane, QLD, Australia. Zetron currently has over 40,000 console positions, hundreds of established partners and value-added resellers, and coverage in more than 100 countries, Zetron is an established global leader in connecting communications centers with field operations, personnel, and constituents.

The Role - Technical Writer

As the Technical Writer, you will be responsible for writing technical documentation to support various company software, hardware, and systems.

About the role?

The successful applicant will be responsible for deliverables including writing operation manuals, technical information, installation instruction, and manufacturing documents. Also responsible for providing complete document management services in support of business projects.

As a key member of the team, you must be able to:

  • Develop software, hardware, and system manuals for installation, operation, administration, configuration, and maintenance; generate new or modify existing materials as necessary.
  • Examine documents such as drawings, change orders, and specifications for completeness and accuracy of data per established procedures; initiate Manufacturing changes when necessary.
  • Write clear, complete, and correct technical content.
  • Strong knowledge of the structure/content of the English language, including the rules of composition and grammar.
  • Create any necessary graphics and coordinate layout and manual organization.
  • Research available engineering information such as specifications, drawings, equipment, and test specifications.
  • Read complex engineering documentation and interview product developers to obtain an understanding of features.
  • Research and learn new or existing products via existing materials and hands-on access to equipment/software.
  • Coordinate schedules with other internal departments, ensuring documentation is completed according to project milestones.
  • Participate in editorial peer-review process to ensure high-quality, consistent deliverables according to industry and company formats, styles, and standards.

What makes a successful Senior/Lead Compliance Analyst?

  • Associates degree preferably in Technical Writing, or equivalent professional experience.
  • A minimum five (5) years of technical writing experience for complex software systems.
  • Background knowledge of telecommunications, networking, and systems.
  • Proficient in PC operating systems, Adobe InDesign, Adobe Framemaker, MS Visio/Word.
  • Ability to interview subject matter experts (SMEs) and conduct the research necessary to produce accurate, comprehensive documents.
  • Ability to adapt and respond positively and effectively to change, delay, and/or shifting priorities and goals.

Benefits & Culture
At Zetron we know that a compensation package doesn’t just stop at your salary. Our culture encompasses high-performing people who work hard but also enjoy each other’s company and love sharing ideas.

Our office is located in beautiful Victoria, BC and represents the best of west coast living. A stone’s throw from the ocean, we enjoy the charm of one of Victoria’s oldest neighbourhoods while being a walk away from the amenities of the downtown core.

As a full-time employee, you will also have access to a variety of benefits including:

  • A comprehensive extended medical benefit including Life Insurance, Disability insurance, Extended health and dental benefits, employee assistance program
  • A Healthcare and wellness Spending Account
  • A company-matched retirement savings program
  • A short-term incentive plan
  • A training budget for continuous improvement of your skills
  • Flexible work hours
  • Ability to telecommute
  • Casual dress
  • Company events
  • Paid time off

Interested in a career with us?

Use this link to Apply Now


Additional Info

Job Type : Full-Time

Location : Victoria, BC

Experience Level : Intermediate Level

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