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Technical Writing Team Lead

Technical Writing Team Lead

Other

VertiGIS North America

We are looking for a Team Lead for our Technical Writing team. This challenging and rewarding position is responsible for the leadership and motivation of our Technical Writing team as they create and maintain a variety of technical documentation for our various products. As a member of the Products Team Leads group, you will work closely with our product development teams and report to the Development Manager of the Products team. 

 

Responsibilities

  • Leading, coaching, and motivating our Technical Writing team 
  • Reporting regularly to the Products Team Leads and other stakeholders regarding project status and various team initiatives 
  • Creating technical documentation about web-based software applications for a variety of audiences with different levels of technical ability 
  • Working independently to research, collate, structure, organize, and produce technical documentation that is web and print-based 
  • Working collaboratively with the product development teams to produce clear, accurate, and comprehensive documents that meet the needs of each audience 
  • Leading the effort to further standardize documentation processes and the writing and design of content 
  • Researching emerging industry standards, techniques, and processes and evaluating how these can be integrated to improve our current processes 

 

Qualifications

  • Diploma/certificate in technical writing 
  • 5+ years experience as a technical writer in the software industry 
  • Experience in leading a Technical Writing team and providing guidance and mentorship to others 
  • Experience in establishing and/or improving documentation processes and the writing and design of content 
  • Experience with Madcap Flare or other single-sourcing authoring tools 
  • Familiarity with writing single-sourced content for multiple output types using topic-based authoring 
  • Knowledge of HTML, CSS, and XML 
  • Skilled in information design, organization, and chunking 
  • The ability to simplify and communicate complex ideas in an understandable format 
  • The capacity to work, troubleshoot, and solve problems independently 
  • Excellent communication skills (written and oral)  
  • Excellent analytical skills 
  • Excellent interpersonal skills  
  • High level of accuracy and attention to detail 

 

Would love to see

  • Knowledge of source control and issue-tracking software 
  • Experience in an agile software development environment 
  • Knowledge of web development, networking, and web-server configuration 
  • Familiarity with documenting APIs and SDKs 

 

Requirements

  • Samples of technical documents that you have created 

 

Our Perks

Team / Career Growth

  • Top-notch colleagues that like and respect one another
  • We listen to peoples' ideas—and act on them
  • A supportive environment with opportunity for training, professional development and advancement
  • Challenging, interesting work
  • Cutting edge technology that improves the world around us
  • Bottomless book budget
  • Company summer and winter parties (that are fun to attend)

 

Reputation

  • We're recognized experts in our field—people around the world seek us out
  • Our clients like us
  • We're debt-free and profitable
  • Fair, equitable salaries, a good group benefits program, and profit sharing

 

Office*

  • A central downtown location overlooking Victoria's Inner Harbour
  • An amazing rooftop patio (complete with BBQ)
  • Secure bike storage & showers
  • Lunchtime yoga on Wednesdays and Fridays
  • Thursday lunchtime speakers 
  • Good coffee (we know how important this is) 

*As a result of COVID-19, the majority of our employees are temporarily working from home. Working in the office is optional at this time.

 

We’re a great place to build your career.

Our colleagues are great people and make our company the kind of place we enjoy coming to every day. We pay well, reward top performers, and stay true to our core values. Since 1999, we’ve built our business based on steady, sustainable growth – we’re still growing and our future is bright!

 

Note: To avoid potential formatting issues, we require that you submit your resume and cover letter as PDF files.

Additional Info

Job Type : Full-Time

Location : Victoria, BC

Experience Level : ""

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