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Windows/Exchange/AD/SharePoint/SQL - Technical Support Analyst

Windows/Exchange/AD/SharePoint/SQL - Technical Support Analyst

Information Technology Jobs

Maximus Canada

  • Maximus Canada is an industry leader in the provisioning of products and services to support the delivery of government services in North America and internationally. With operations across Canada and around the globe, Maximus provides innovative, practical and meaningful solutions to help government programs and services function more effectively and efficiently.

    We are constantly assessing new technology, processes and methods of delivering services to the citizens of Canada. With our expertise in program information management, claims processing, contact centre services, document processing and information technology, we are positioned for significant growth.

    Maximus Canada offers competitive market-based salaries, comprehensive employer-paid benefits and a defined-benefit pension plan or a Group RSP with employer-matching contributions, for eligible employees. Our people also get some great perks too, such as employee appreciation events throughout the year, along with a supportive results-oriented work environment.

    Join us here in beautiful Victoria, British Columbia to experience the best of the West Coast lifestyle. You will work in an environment that will challenge you and reward your achievements. Your downtime can be spent exploring all the West Coast has to offer – scenic beauty, culinary experiences, cultural events and outdoor activities. We have it all! Located in the heart of downtown, our location offers easy access to every amenity.

    Maximus Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.


    Core Values
    At Maximus Canada, we believe that our culture strengthens our commitment to Helping Government Serve the People. We foster a culture that respects and values individual contributions and differences. At Maximus Canada we believe in the following four core values:

    Customer Focus
    Our customers' business needs inform everything we do. We start by developing relationships built on trust and respect. We listen, and incorporate their diverse experience into our services and solutions, and we show our understanding with clear communication.

    Disciplined Approach
    With decades of experience delivering government programs, we balance tried and tested processes with a desire for continuous improvement. We take the time to plan and benchmark our performance – it's the path to success.

    Results and Delivery
    Great results depend on setting high, measurable standards of excellence and achieving the numbers. We challenge each other and hold one another accountable to our commitments.

    A Great Place to Work
    Maximus Canada promotes a challenging work environment, empowering our employees to get the job done. If you want to work in an environment that recognizes and rewards accomplishments while caring about each other and the communities we serve, this could be the place for you.

     

    Victoria, BC

  •  
    22 Jan 2021
  •  
    23 Mar 2021
  • Application Information

    Please note that while all applications are appreciated, only those candidates selected for interview will be contacted.

    How to Apply:

    Please call or send your resume in confidence Quoting: Windows/Solutions/SharePoint - Technical Support Analyst by applying online to:

    https://workforcenow.adp.com/jobs/apply/posting.html?client=MAXIMUSCan&ccId=19000101_000001&type=MP&lang=en_CA

    Cliff Tang, Recruiter
    Maximus Canada
    604-727-3141 (Phone)
    www.maximuscanada.ca

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 Title: Windows/Exchange/AD/SharePoint/SQL - Technical Support Analyst

 

Reports To: Manager, IT Infrastructure Operations

 

Worker Category: Regular, Full Time

 

Location: 716 Yates Street, Victoria, BC (Move to Victoria, British Columbia)


Department Overview


On behalf of Maximus Canada and in support of our client business departments, the Technology Services Department provides services that supports them in delivering better outcomes for their clients. With over 125 staff, the IT Services Department provides the following services: Customer Service (Contact Centre, PharmaCare Help Desk, Service Desk, Info Support, and Prosthetics and Orthotics)
• IT Infrastructure Service Delivery
• Pharmaceutical Services Segment Development Support
• Medical Services Segment Development Support
• IT Development Support
• Access, Audit & Investigations Services
• Shared Application Management Services

Role Summary

The Windows/Solutions/SharePoint Technical Support Analyst will be responsible for day to day support for Tier 2 level of support at the Windows System Administration level and will be comfortable working with other third party solutions providers as required.

In addition, the successful candidate will be highly conversant in Microsoft Exchange 2016, SharePoint 2013/2016, Windows 2012/2016 Server. Previous experience includes: upgrades and change planning, coordination of changes, process improvement, technical documentation, and Tier 2 operational support.

Key Responsibilities

• Good overall system administration of the Microsoft Suite of products, SharePoint, Exchange, and Windows Servers.
• The successful incumbent will help identify areas for improvement for Microsoft Suite of products; and will participate and help plan and architect major system changes in addition to being hands on with respect to capacity and problem management.
• The Windows/Solutions/SharePoint Technical Support Analyst will provide 2nd level support for Windows systems and applications; and will also provide support for Tier 1 and other Tier 2 analysts.
• The Windows/Solutions/SharePoint Technical Support Analyst works closely with a support team including: network specialists, system administrators, database, and desktop administrators; and will be providing Tier 2 level of support at the Windows System Administration level.
• Specifically, the successful candidate will be highly conversant in Microsoft Exchange, SharePoint 2013/2016, and Windows 2012/2016 Server. Previous experience includes: upgrades and change planning, coordination of changes, process improvement, technical documentation, and Tier 2 operational support.
• The successful candidate will be a problem solver who can also plan, analyze, and resolve business challenges within budget, and is comfortable with peer and supervisory feedback. You must possess a desire to learn and adopt new processes for continual improvement and to keep abreast of new technologies. You must also be able to lead by example and build upon existing team work within the support group.


Education and Experience
• Preference for a Technical Diploma or Technical Certification from an accredited technical college or university


Knowledge, Skills and Abilities
• Microsoft Windows OS – Server 2012/2016, Windows 7, 10 – Support and Upgrades
• Microsoft Back Office – Exchange 2016 – Support and Upgrades
• SharePoint 2013/2016
• Microsoft AD, Print Services, Deployment tools, other Microsoft utilities
• Microsoft SQL
• Security Monitoring and Operations
• Antivirus, spam filter, and other security applications
• System design, planning and documentation skills
• Design and implementation skills for Microsoft back office products

Nice to Have Skills:

• Desktop Virtualization skills (VMWare)
• Storage Skills
• ITIL processes and tools
• VMWare Server and Desktop Virtualization - Planning and Administration
• NetApp exposure
• Data Centre Planning and Operations


Core Competencies

Results and Delivery

• Defines appropriate goals
• Works toward achieving goals
• Articulates vision and steps for achievement

Technical
• Maintains current understanding of technical processes and equipment
• Uses technology to increase performance and productivity

Customer Focus

• Understands the balance between our capabilities, the customer’s expectations, and the parameters in which we operate
• Uses open, honest communication to develop relationships built on trust and mutual respect
• Seeks to incorporate the experience of our diverse customers
• Builds relationships through personal credibility, as opposed to formal authority

Disciplined Approach

• Takes the time to properly plan
• Data-driven and detail-focused
• Seeks out opportunities for continuous improvement

Ethics

• Honest
• Accountable
• Maintains confidentiality

Additional Info

Job Type : Full-Time

Location : Victoria, BC

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