If you are a hands-on Customer Solutions Specialist based in Victoria, BC, with 5+ years of technical, customer-facing experience (in technical support, field service, applications engineering, or solutions engineering roles) this is the opportunity that you have been dreaming of!

Our client, Barnacle Systems Inc., is an award-winning marine electronics innovator, and this is your opportunity to join their collaborative and innovative Canadian team. As the technical bridge between Barnacle’s products and our customers, in this exciting new role you will support pre-sales technical discovery and provide product demonstrations, solution design, and post-sale customer success. You’ll work closely with marine electricians, electronics specialists, dealers, and integrators to help them confidently adopt Barnacle’s solutions. You will play a direct role in increasing sales conversion, improving customer retention, and growing dealer/channel success by ensuring customers receive the right technical guidance before and after purchase.

If you enjoy customer-facing work, solving real-world installation problems, and influencing buying decisions through credibility and clear communication, you will want to keep reading.

This position may be required to work East Coast business hours to support customers and partners across that region.

Barnacle Systems Inc. (BRNKL) is an award-winning marine electronics innovator with a waterfront office in Victoria, BC. BRNKL designs advanced monitoring and security solutions that protect vessels, operators, and coastlines around the globe. Its all-in-one platform monitors, tracks, and records onboard systems anytime, anywhere—delivering real-time visibility into vessel activity, systems, and surroundings. Trusted by navies, special forces, police, fire, and coast guards, as well as recreational boaters in more than 40 countries, BRNKL is setting the global standard for safe, intelligent vessels. A relentless focus on innovation, quality, and customer experience sets the company apart. As the newest member of the team, you’ll join a fast-moving, collaborative environment focused on solving meaningful problems and advancing marine technology.

What would your day as a Customer Solutions Specialist at BRNKL include?

• Pre-Sales Support: Partner with sales to qualify leads through technical discovery, recommend fit-for-purpose solutions, deliver product demonstrations, support proposals, and assist with evaluations and proof-of-concept deployments.
• Customer Success and Enablement: Onboard customers and dealers, deliver installer training and enablement materials, provide remote technical support during installations, and act as a trusted technical partner to drive adoption, repeat sales, and referrals.
• Technical Expertise and Solution Support: Provide hands-on guidance and troubleshooting across IP networking, cameras, sensors, and smart devices, supporting solution design and real-world installation challenges in marine environments).
• Voice of Customer and Product Feedback: Capture customer feedback and recurring issues, collaborate with internal teams to improve documentation, processes, and product messaging, and translate technical capabilities into clear customer value.
• Industry Presence: Represent BRNKL at trade shows, dealer events, and industry meetings, building credibility with installers and partners through strong technical expertise and responsiveness.

This is a brief overview of your day. Now that we have piqued your curiosity, we know that you will want to take a deeper look at the skills, responsibilities, and impact of this role. Here is a link to the full Job Description.

What BRNKL offers you:

• A highly competitive compensation package including a salary of $75,000 – $85,000 (based upon related education and experience).
• Unlimited paid time off, empowering employees to take the time they need to recharge.
• Seven sick days and extended health, dental, and vision coverage.
• Opportunity to be part of a vibrant and growing team, where every voice is cherished, and every perspective contributes to the tide of innovation.
• Great snacks and monthly team building events
• You will be joining an award-winning marine electronics innovator with a waterfront office with parking included.

Are you the Customer Solutions Specialist we are searching for?

• Completion of a 2-year technologist program or higher education in a related field (Electronics, Marine Engineering, Computer Science, etc.).
• 5+ years of experience in a technical customer-facing role (technical support, field service, applications engineering, solutions engineering, etc.).
• Strong working knowledge of IP networking, including VLANs, routing, and multi-WAN setups, and experience working with IP camera systems and related protocols (ONVIF, RTSP) and/or smart/IoT device integration.
• Working knowledge of the boating environment and installer realities (marine electricians, onboard power and network constraints, and typical installation workflows), and familiarity with NMEA2000 networks and marine electronics integration concepts.
• Strong written communication skills and comfortable communicating technical concepts clearly to non-technical audiences.
• Highly self-directed and able to manage multiple customers and priorities without losing track of follow-ups.
• A valid passport for international travel and a willingness to travel occasionally for training, customer installations, and industry events.

How To Apply:

If you have read the full Job Description and this new position aligns with your technical hands-on and customer-facing experience, we encourage you to apply to TallSky Consulting. In addition to submitting your resume, we do highly recommend including a cover letter that highlights not only your technical expertise but lets us know why you are the right candidate to join the BRNKL team.
To apply for this job, please send your resume and a cover letter to careers@tallsky.ca

This opportunity will remain open until a suitable candidate is found. We thank all applicants who apply; however, after initial acknowledgment, only those selected for further consideration will be contacted.