Under the direction of the Manager of Engineering, the Electromechanical Support Specialist conducts technical support and provides problem solving, primarily via telephone and email, directly with end users, to diagnose and resolve product and installation issues. 

Primary Responsibilities

· Conducts technical support and problem solving, primarily via telephone and email, directly with end users, diagnosing and resolving product and installation issues.

· Receives, investigates and processes warranty claims, including maintaining and entering RMA data information, completing claim reports and entering replacement orders.

· Creates and maintains product documentation for both product installation and maintenance.

· Creates knowledge base content and publishes content as required.

· Provides technical content for website and other marketing material.

· Supports product testing and evaluation.

· Assists in both mechanical and electrical product design. 

· Works effectively within a small team while providing and maintaining the highest level of customer service to both internal and external customers.

· Provides general backup support for order entry and other customer related needs. 

Qualifications

· Diploma in Mechanical or Electrical Engineering technology, or equivalent knowledge and experience

· Knowledgeable in electrical power systems including batteries, converters, inverters and AC power, solar controllers, solar panels and wiring

· Experience with hand tools and common diagnostic equipment 

· Minimum of 1 year experience in a fast-paced, high-volume workplace

· Strong customer service skills

· Strong problem-solving skills

· Strong interpersonal skills

· Ability to manage and prioritize a high volume of tasks

Since 1996, Go Power! has delivered quality, mobile solar power to recreational vehicles and commercial passenger vehicles across North America. Durable, dependable, and cost-effective products and services are what we stand for. Our high-quality components and unparalleled customer service offer reliability wherever your adventures take you. Go Power! has been an industry leader in mobile power solutions and solar power for over 25 years. Now part of the Dometic family we have a global reach.

To apply email to Taylor.Graves@dometic.com