Electromechanical Support Specialist - 9 Month Contract

Description

About the position

Dometic is a global market leader in the mobile living industry. Millions of people around the world use Dometic products in outdoor, residential, and professional applications. Dometic Mobile Power Solutions offers a comprehensive suite of power solutions tailored for outdoor living. The portfolio encompasses cutting-edge solar panels and alternators for efficient power generation, advanced inverters and chargers for seamless power conversion, and a diverse range of lithium batteries for reliable energy storage. With these solutions, outdoor enthusiasts can enjoy peace of mind and unparalleled freedom during their adventures. We are on a journey of continuous growth – now looking for our next star – a passionate Electromechanical Support Specialist within our Engineering capability. This position reports to the Director of Product Management and Development and will work in Victoria, BC.

As an Electromechanical Support Specialist in the Engineering team, you will be our front line, interacting with Dometic's customers, and providing end user support to diagnose and resolve product and installation issues. This is an exciting opportunity to use your technical expertise in a fast paced, customer facing role.

Your Main Responsibilities

• Conducts technical support and problem solving, primarily via telephone and email, directly with end users, diagnosing and resolving product and installation issues.
• Receives, investigates and processes warranty claims, including maintaining and entering RMA data information in ERP, completing claim reports, and entering replacement orders.
• Creates and maintains product documentation for both product installation and maintenance.
• Creates knowledge base content and publishes content as required.
• Provides technical content for website and other marketing material.
• Supports product testing and evaluation.
• Assists in both mechanical and electrical product design.
• Works effectively within a small team while providing and maintaining the highest level of customer service to both internal and external customers.
• Provides general backup support for order entry and other customer related needs.

What do we offer?

You are offered an interesting role in a dynamic, fast paced and global environment with great opportunities to grow and take on new challenges. The growth at Dometic is continuous – which gives you great possibilities to evolve with the company.

• Company-paid medical/dental/vision insurance
• Disability and AD&D insurance
• 15 days of starting annual vacation
• $150 annual health and wellness benefit
• Well-stocked on-site kitchen
• Employee discounts on our own products
• Company events

The ideal candidate for this role will bring demonstrated success in a fast paced, high-volume workplace as well as having acquired the following qualifications and experiences.

• Diploma in Mechanical or Electrical Engineering, or equivalent knowledge and experience
• Knowledgeable in electrical power systems including batteries, converters, inverters and AC power, solar controllers, solar panels and wiring
• Experience with hand tools and common diagnostic equipment
• Minimum of 1 year experience in a fast-paced, high-volume workplace.

To be successful in this role, we believe that you possess the following skills, competencies & characteristics:

• Strong customer service skills and problem-solving skills
• Ability to manage and prioritize a high volume of tasks

Dometic’s Core Values

To thrive and succeed in this role, you understand the importance of our core values – Together We build our future, We play to win, We embrace change, and We walk the talk; these values reflect the heart and soul of Dometic, and they define what it takes to work here and how we do things.

Dometic operates with a 4+1 policy, 4 days per week in the office and the possibility to work 1 day per week remotely. We see the social aspect of being in the office, meeting colleagues, having short coffee break interactions or a quick face to face meeting as key to success as we become more productive and fast paced in terms of problem solving, learning, cross functional collaboration and not the least in a way to have fun at work!

Are you our next star? Then we would love to see your application.

Dometic is passionate about building together an inclusive and equitable working environment, that respects individual strengths, views, and experiences. We believe that diversity enables us to thrive across our differences. Be yourself and join us!

Dometic is proud to be an equal opportunity employer. Dometic evaluates qualified applicants without regard to race, color, religion, age, gender, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

To Apply

Please send your resume and cover letter to Taylor.Graves@dometic.com