Job Title: Field Support Engineer

About Us:

Quester Tangent has been at the forefront of train technology for over 30 years. Located on Canada's scenic Pacific Coast, we cover the full lifecycle of train electronics, from design to support. Our technology enhances public transit across North America and Asia, improving efficiency, safety, and comfort. Join us in making a significant impact on the world’s transit systems.

Your Role:

Are you a technical expert with a passion for hands-on problem-solving? At Quester Tangent, you'll provide critical field support to our customers, ensuring our systems are installed and operating flawlessly. Your role will involve training, commissioning, testing, validation, and troubleshooting of our Train Control & Monitor (TCMS) and Passenger Information System (PIS) solutions.

How You Will Spend Your Time:

A significant portion of the Field Support Engineer’s time will be spent working with our transit customers’ engineering teams in an on-train environment to:

    •    Support commissioning of Train Control and Monitoring Systems (TCMS), as well as Passenger Information Systems (PIS).

    •    Perform post-installation check-outs to ensure equipment is properly installed.

    •    Perform system-level integration testing to validate system installation and confirm proper integration between on-train equipment and systems.

    •    Work with both our own and our customers’ engineering teams to troubleshoot support issues identified by our customers.

    •    Provide our transit clients with on-site and remote equipment software updates.

    •    Deliver training to operations, maintenance, and engineering staff at transit authorities on the use and maintenance of our TCMS and PIS systems and components.

What You Will Need to Succeed:

    •    Bachelor’s degree in Engineering or equivalent.

    •    Customer-focused attitude and associated strong interpersonal skills.

    •    Excellent written and oral communication skills in English.

    •    Strong problem-solving skills.

    •    Willingness and ability to travel extensively and act as QT’s representative for integration testing at customer sites in North America and Asia.

    •    Strong interpersonal and presentation skills and an ability to work in a high-energy environment with minimum supervision.

    •    An advocate of continuous improvement.

Experiences That Will Help You Thrive:

    •    Minimum 3 years of post-graduation experience in an Engineering role.

    •    Passion for and commitment to delivering the best customer support experience.

    •    Range of experience with electronic equipment.

    •    Detailed knowledge of software usage in Windows and Linux environments.

    •    Understanding of detailed behavior of communication network protocols such as TCP/IP and Serial Communication in both wired and wireless configurations.

Why Join Quester Tangent? 

    •    Expertise and Innovation: Dive into a world where your ideas can shape the future. At Quester Tangent, we're a community of creative thinkers and doers. Here, innovation isn't just welcomed, it's celebrated. Embrace the thrill of challenge and let your passion for discovery lead the way in our journey to redefine transit operations.

    •    Impactful Work: Your work matters here. Every project you touch improves the fabric of communities across the globe, making public transportation smoother and more sustainable. It's more than just a job; it's how you will make a tangible difference in people's lives, contributing to a future where everyone moves easier, breathes cleaner air, and lives better.

    •    Career Growth: Your growth fuels our innovation. That's why we're deeply invested in your personal and professional development. From mentorship to education support, every opportunity is designed to help you thrive. With us, your next career milestone is within reach, supported by a culture that cheers your every step.

    •    Work-Life Balance: We cherish balance. Our flexible hybrid work model, including a home office allowance, is crafted to ensure that you enjoy your life, both inside and outside of work. We encourage harmony in your daily routine, so you're always at your best.

    •    Inclusive Environment: At Quester Tangent, every voice matters. We are an equal opportunity employer that values and respects all employees as individuals, regardless of age, race, nationality, religion, sexual orientation, and gender. Here, we celebrate our differences, knowing they make us stronger. Your achievements and contributions are recognized in heartfelt ways, making sure you always feel appreciated and integral to our shared success.

    •    Perks and Benefits: Life at Quester Tangent comes with its rewards. We offer quarterly 'me days' to bus transportation discounts and free parking spots. Our monthly company events keep us connected, and our competitive salary and benefits package take care of you and your family.

How to Apply:

Send your resume and a cover letter that captures your passion and fit for the role to Human Resources at careers@questertangent.com. Be sure to include the exact job title in the subject line of your email.

Application Deadline: Open until filled

Work Arrangement: Hybrid

Job Type: Permanent Full-time

Schedule: Standard Working Hours in Canada (Monday to Friday, 40 Hours per Week). 

Salary Range: $59,000 - $83,000 per year, commensurate with experience. 

Special Conditions:

    •    Candidates must be able to reliably commute to Central Saanich, BC.

    •    Candidates must be legally entitled to work in Canada without the need for sponsorship now or in the future.

    •    Candidates must be able to travel as it is a requirement of this position.