ABOUT Synapse ITS

Synapse ITS is dedicated to empowering communities with innovative and reliable traffic safety solutions. Uniting industry-leading brands, such as Carmanah, we offer comprehensive solutions for providing safety, accessibility, and efficiency for our customers through innovative infrastructure.

OVERVIEW

Join our dynamic team at Synapse ITS, a leader in traffic safety product manufacturing, where innovation and technology drive everything we do! We are looking for an enthusiastic and proactive Junior IT Technician to support our Canada office and ensure seamless technology operations in a fast-paced environment. In this role, you'll provide essential hardware and software support, troubleshoot network and system issues, manage equipment setups, and assist with remote software support and user training. If you’re tech-savvy problem solver with strong customer service skills, this is the perfect opportunity to make a real impact and grow your IT career.

This is a permanent full-time role. This is an in-person role, requiring the successful candidate to be located in Victoria, BC. The salary range is $70,000-$80,000.

Your primary responsibilities

• Provide hardware support for office equipment, including copiers, laptops, and other devices.
• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Oversee the daily performance of computer systems and networks.
• Set up equipment for employee use, including proper installation of cables, operating systems, and software.
• Manage remote software support, including account setup for new hires, email configuration, and troubleshooting.
• Maintain records of technical issues and resolutions.
• Perform basic network troubleshooting and configuration tasks, such as VPN setup and DHCP management.

Qualifications and Skills

• Minimum of 2 years of technical support experience.
• Strong customer service orientation and ability to handle emergencies calmly and effectively.
• Industry certifications such as A+, MCP, MCSE, and proficiency in Microsoft SQL Server.
• Strong knowledge of Microsoft Office, Outlook, Windows desktop and server platforms, network diagnostic tools, Microsoft Exchange, Active Directory, DHCP, VPN setup, and troubleshooting.
• Excellent communication skills, both verbal and written.
• Ability to lift up to 20 lbs.

How to Apply

If this opportunity to work with an exciting organization appeals to you, please apply with your resume and cover letter. Additional information on this role can be found in the full job description.

This posting will remain open until filled.

We look forward to hearing from and connecting with you!

Synapse ITS believes that diversity is the cornerstone of excellence within our team and mirrors the community we serve. We warmly invite candidates of all genders, ethnicities, cultural backgrounds, sexual orientations, and abilities to apply. Committed to an accessible recruitment journey, Synapse ITS ensures a barrier-free experience. Should you be approached for a job opportunity, please reach out to alleta@engagedhr.com if you require accommodations.

We thank all those who apply but only those applicants who are selected for an interview will be contacted.