The Quality Manager acts as the Management Representative for Quality, responsible for ensuring Quester Tangent’s Quality Management System (QMS) is developed, implemented, and maintained in accordance with ISO 9001 standards. Reporting directly to the President and CEO, this position leads quality audits, manages the change control process, and drives continuous improvement initiatives to enhance process and product quality, ensuring compliance with quality and regulatory standards across the company.

How You Will Spend Your Time: Quality System Management:     

• Oversee and maintain the QMS in compliance with ISO 9001.
• Lead internal, external, and supplier quality audits. 
• Chair the Change Management Committee, including scheduling meetings, submitting reports, and managing meeting minutes.
• Report quality performance to senior management and drive process improvements. 
• Foster quality awareness and promote understanding of customer requirements throughout the organization.

Product and Supplier Oversight: 

• Ensure proper handling, inspection, and testing of customer-supplied products. 
• Maintain oversight of supplier evaluations and the purchasing process. 
• Control nonconforming materials and implement corrective/preventive actions. 
• Ensure proper control and calibration of Inspection, Measuring, and Test Equipment (IMTE). 

Continuous Improvement and Training: 

• Promote the use of statistical methods to improve product and process quality. 
• Provide training on new or updated quality procedures. 
• Ensure staff performing in-process inspections are adequately trained. Documentation and Reporting: 
• Maintain QMS documentation and quality records. 
• Oversee the internal audit process and ensure it aligns with company goals. 

What You Will Need to Succeed: 

Bachelor's degree, preferably in Science or Engineering.  

• Auditor certification from a recognized authority (e.g., ASQ). 
• Proven leadership abilities with a strong capacity to guide teams toward achieving shared objectives. 
• Highly proactive and self-driven, with a strong ability to take ownership of tasks and lead initiatives to completion.
• Excellent communication skills, both written and verbal, for effectively reporting to management and working with various stakeholders. 
• Keen attention to detail to ensure compliance and identify quality issues. 
• Proven problem-solving abilities, particularly in resolving quality concerns and implementing corrective actions.
• Adaptability and flexibility to respond to changing requirements and processes. Experiences That Will Help You Thrive: 
• At least 10 years of quality assurance experience in a design or manufacturing environment, preferably in electronics. 
• At least 5 years in management within a similar environment. 

Why Join Quester Tangent? 

• Expertise and Innovation: At Quester Tangent, your ideas shape the future. We’re a community that thrives on creativity, tackling challenges, and celebrating innovation every step of the way. 
• Impactful Work: We’re passionate about what we do. Every contribution you make at Quester Tangent plays a part in improving public transit, creating a meaningful impact in communities around the globe. 
• Career Growth: We’re committed to your continuous development through mentorship and training. With us, your next career milestone is within reach, supported by a culture that cheers your every step. 
• Work-Life Balance: We value balance. Whether in the office or working remotely, we encourage you to disconnect after hours so you can thrive both personally and professionally. 
• Inclusive Environment: We’re an equal opportunity workplace that fosters a culture of inclusion. Here, we embrace differences, cultivating a caring, collaborative team, focused on learning and growth. Your unique contributions are recognized and celebrated. 
• Perks and Benefits: We offer quarterly 'me days,' public transportation discounts, and free parking. Our monthly company events keep us connected, and our competitive salary and benefits package supports you and your family.

How to Apply: Send your resume and a cover letter that captures your fit for the role to Human Resources at careers@questertangent.com. 

Be sure to include the exact job title in the subject line of your email. In your application, please also answer the following questions: 

1. Do you currently reside on Vancouver Island in the Greater Victoria Region? 
2. Can you explain your eligibility to work in Canada on a permanent basis?