Ministry of Health, Victoria (On-site)

Flexible work options are available; this position may be able to work up to two (2) days at home per week subject to an approved telework agreement. An eligibility list may be established to fill future temporary and permanent vacancies.

Service Desk Analyst

The Service Desk Analyst position manages the Vital Statistics Agency’s help desk and provides tier 2 technical support as part of the BC Vital Statistics Agency, Health Sector Information, Analysis and Reporting Division (HSIAR) and the Ministry of Health by receiving, diagnosing, escalating and resolving service requests for complex data and application problems.

The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

For information about the Indigenous Applicant Advisory Service, please visit: Indigenous Applicant Advisory Service - Province of British Columbia (gov.bc.ca).

The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities.

Qualifications for this role include:

•    Diploma, certification, degree or equivalent in the computer science field or equivalent.

•    Minimum two (2) years of experience providing customer support services in an information technology environment or helping end users to use and understand computer hardware and software.

Preference may be given to candidates with the following:

•    Experience in maintaining detailed documentation.

•    Experience with SQL.

•    Experience in an Oracle environment.

•    Experience in software development.

For more information and to apply online by May 16th, 2024, please go to: