Support Engineer 

Founded in 2003, Enrollment Resources is a software and marketing company helping schools increase their enrollment using a mix of our cutting edge technologies and professional marketing services.

Our core mission is to produce profitable, ethical, and effective solutions that improve enrollment performance for our clients. We use data science coupled with creativity to help schools attract the best students for their academic programs.

Based in Victoria, British Columbia, we offer competitive compensation, generous benefits, and fully remote work options.

About the Role

As our Support Engineer, you'll provide top-notch technical assistance to our customers, dive deep into our product to deliver accurate support, build assets for new and existing clients using various software tools, and implement proactive solutions that enhance the customer experience.

Your Responsibilities:

● Email Support: Serve as the first point of contact for our customers, guiding them through their issues with confidence and care

● Product Delivery: Build websites, forms, and other online assets using our platform

● Product Knowledge: Master our product to provide accurate support and proactive solutions

● Solutions Engineering: Develop innovative solutions to support our customer success team, improving their workflow and enhancing our customers' experiences

● Track customer issues, ensuring they are properly escalated and directed to the right teams, then follow up to confirm resolution and positive customer experience

● Suggest ways we can tweak our procedures and services to deliver an even better customer experience

Required Skills and Experience:

● Fluent in English and able to communicate clearly and effectively

● Web development skills: HTML, CSS, and modern JavaScript (ES6+)

● Able to absorb and retain information quickly, especially from complex, technical documentation

● Excellent at explaining technical concepts in a way that anyone can understand

● Exceptional attention to detail and problem-solving skills

● A customer service mindset that always puts the customer first

● Enjoys working as part of a team but also comfortable working independently

● Comfortable working in a fast-paced environment

● Self-starter, highly organized with the ability to prioritize time between multiple projects and tasks

Your Values:

● Accountability: You're committed to delivering on promises.

● Innovation: You're always looking for new and better ways to do your work.

● Practicality: You make decisions based on analysis, research, and testing.

● Truthfulness: You act transparently and ethically.

● People-Centric: You value the relationships you build with clients and teammates.

● High Standards: You set the bar high for yourself and others.

● Easy to Work With: You're a team player who's cooperative and flexible.

Bonus points if you have experience with: 

● Providing top-notch help desk support or customer service experience

● HTTP requests and REST APIs

● CRMs (Verity, Salesforce, LeadSquared, CampusLogin, HubSpot, etc).

● Content management systems like WordPress, Drupal, Squarespace, Wix, etc.

● Google Analytics 4

● Google Tag Manager

● Certificate or degree in Web Development or Computer Science, including bootcamp programs

Compensation:

At Enrollment Resources, we're not all about work. We offer a competitive salary, comprehensive health benefits, career advancement opportunities, a fully remote workforce, quarterly profit sharing, extra vacation days, and a highly supportive culture.

Benefits:

● Casual dress

● Dental care

● Extended health care

● Paid time off

● Profit sharing

● Vision care

● Work from home

Flexible Language Requirement: 

● French not required

Schedule: 

● Monday to Friday

Work Location: Remote

How to Apply

If you’re excited about this opportunity, we’d love to hear from you! Please apply with your resume and a brief cover letter to:

Kristen Ingelman

kristen@enrollmentresources.com