About Us:

The Smart Dolphins team, "The Pod", live by our 3 core values: "Love Your Dolphin Life", "Find a Better Way", and "Elevate the Team". We thrive in a positive, collaborative environment, where thoughtful technology meets a playful approach. Our mission is to transform how small to mid-sized organizations experience IT by delivering not just reliable solutions, but has a proactive and people-first approach. We've been helping organizations drive efficiency and productivity by ensuring that their systems are fast, secure and reliable for over 2 decades.

We’re a close-knit team of tech professionals, coordinators, problem-solvers, and relationship-builders who genuinely care about making a difference.

You’ll find our office filled with thoughtful conversations, tech-savvy teamwork, and the occasional tail-wagging team member. 🐶
We’re committed to excellence, continuous growth, and supporting one another daily!

Our culture is very important to us and plays a large part in what makes us different. And working with us means being a part of a challenging, innovative and hyper-dedicated team. If you are passionate about doing your best work, enjoy making an impact, and like having fun, we would love to meet you!

Apply Here: careers.risepeople.support-technician

Learn More: smartdolphins.com/it-services

Your Role:

As a Support Technician, you are the first point of contact for our clients when they encounter technical issues. You will be responsible for providing high-quality customer service and technical support to our clients. One of your main responsibilities will be to receive, triage, and assign new incoming client requests. This includes assessing the urgency and severity of the issue and determining the appropriate course of action, while also handling client communication and service with care and empathy. 

While this is a technical role in nature, we are firstly looking for someone enthusiastic about customer service who can provide a professional and warm impression for our clients, ensure they feel heard throughout the process, and who is excellent at communicating and managing expectations.

Due to the variety of tasks you will encounter, you should also be resourceful and confident, eager to learn and to stretch your comfort zone to be able to address more complex or nuanced issues over time! 

Experience is great, but we are looking for the right person to join our awesome award-winning team! Smart Dolphins will provide training to close any knowledge gaps, including support of technical certification pursuits.

We expect all Dolphins to represent Smart Dolphins IT Solutions Inc., by exemplifying the company’s core values in a professional manner. 

o Elevate the Team

o Love your Dolphin Life

o Find a Better Way

Related Awards and Recognition:

VIATEC Employer of the Year 2012

VIATEC Member of the Year 2008

Great Place to Work in Canada 2025, 2024, 2023, 2022, 2021, 2020, 2019

Apply Here: careers.risepeople.support-technician